Can't see Contacts when you open a new mail and click 'To' or in the Outlook Address book

Posted on 2004-11-10
Last Modified: 2012-05-05
  I've recently installed an Exchange 2003 server on a 30 user network. Before all the clients (mixture of Windows 98 & Windows XP computers) were using Outlook Express. I migrated all the emails into outlook (every PC has Office 2000 Professional installed). When it came to moving their address book over I exported the address book to a .csv file and then imported this into contacts in Outlook. Just to make sure as all users have a lot of contacts I also created a Personal Address Book and imported the addresses in there as well.

The problem I'm having is that on a few of the computers, Contacts doesn't appear when a new mail is opened and you click 'To'. Also if the address book tab is opened, contacts doesn't appear in there either! As I said earlier they are all running Outlook 2000 and some of these machines run Windows 98 and some Windows XP Pro. If I right click on the contacts folder and go to properties, the option to add the folder into the address list is ghosted. I've tried re-installing Outlook and have installed service pack 3 for Office 2000 but it still hasn't worked.

The users want to use contacts rather than the Personal Address Book which I'd prefer as it gets backed up whereas the Personal Address Book sits on the computer and doesn't.

The only other thing I can think of doing which i really would rather not do is to install Outlook 2003 which comes with the Exchange 2003 package. The reson I don't want to do this is the amount of time it takes and all the users are over 50 and REALLY don't like change. It's been enough of a nightmare getting them to use Outlook instead of Outlook Express!!!

Any help would be greatly appreciated.
Question by:leehewson
    LVL 17

    Expert Comment

    Hi Lee, not sure what is happening her, but you shouldn't have to upgrade to get this to work. Since you have imported the address books into contacts and into pab, go to tools services and make sure the pab service has been added.
    Start there and let me know what you see
    LVL 13

    Accepted Solution

    Make sure all computers are running Outlook in "Corporate or Workgroup" mode.  To check this, go to Help, About Microsoft Outlook.  It will either say "Internet Mail Only" or "Corporate or Workgroup".  I'm thinking your machines that are having the problem are probably running in IMO (Internet Mail Only) mode.  If so, switch to CW (Corporate or Workgroup) by going into Outlook and going to Tools, Options, Mail Delivery tab, click "Reconfigure Mail Support".  Then chose CW mode.  Make sure you have your Outlook/Office 2000 cd handy, it will need it.

    If that's not the problem, and you ARE in CW mode, then it sounds like either the Outlook Address Book is not installed, or it's corrupted.  Check this by going to Tools, Services, and where it says "The following information services are setup in this profile...",  make sure Outlook Address Book is there.  If it's not, click add, choose Outlook Address Book.  Ok out of everything then restart Outlook.

    If the Outlook Address Book service is there, uninstall it, close out, open back up, reinstall the service, then restart Outlook again.

    Hope this helps.


    Author Comment

    Hi, thanks for your help. The Outlook Address Book was not installed, so I installed it and the problem was solved!

    Write Comment

    Please enter a first name

    Please enter a last name

    We will never share this with anyone.

    Featured Post

    IT, Stop Being Called Into Every Meeting

    Highfive is so simple that setting up every meeting room takes just minutes and every employee will be able to start or join a call from any room with ease. Never be called into a meeting just to get it started again. This is how video conferencing should work!

    Resolve Outlook connectivity issues after moving mailbox to new Exchange 2016 server
    Check out this infographic on what you need to make a good email signature that will work perfectly for your organization.
    Get people started with the process of using Access VBA to control Outlook using automation, Microsoft Access can control other applications. An example is the ability to programmatically talk to Microsoft Outlook. Using automation, an Access applic…
    This Experts Exchange video Micro Tutorial shows how to tell Microsoft Office that a word is NOT spelled correctly. Microsoft Office has a built-in, main dictionary that is shared by Office apps, including Excel, Outlook, PowerPoint, and Word. When …

    758 members asked questions and received personalized solutions in the past 7 days.

    Join the community of 500,000 technology professionals and ask your questions.

    Join & Ask a Question

    Need Help in Real-Time?

    Connect with top rated Experts

    14 Experts available now in Live!

    Get 1:1 Help Now