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Can't see Contacts when you open a new mail and click 'To' or in the Outlook Address book

  I've recently installed an Exchange 2003 server on a 30 user network. Before all the clients (mixture of Windows 98 & Windows XP computers) were using Outlook Express. I migrated all the emails into outlook (every PC has Office 2000 Professional installed). When it came to moving their address book over I exported the address book to a .csv file and then imported this into contacts in Outlook. Just to make sure as all users have a lot of contacts I also created a Personal Address Book and imported the addresses in there as well.

The problem I'm having is that on a few of the computers, Contacts doesn't appear when a new mail is opened and you click 'To'. Also if the address book tab is opened, contacts doesn't appear in there either! As I said earlier they are all running Outlook 2000 and some of these machines run Windows 98 and some Windows XP Pro. If I right click on the contacts folder and go to properties, the option to add the folder into the address list is ghosted. I've tried re-installing Outlook and have installed service pack 3 for Office 2000 but it still hasn't worked.

The users want to use contacts rather than the Personal Address Book which I'd prefer as it gets backed up whereas the Personal Address Book sits on the computer and doesn't.

The only other thing I can think of doing which i really would rather not do is to install Outlook 2003 which comes with the Exchange 2003 package. The reson I don't want to do this is the amount of time it takes and all the users are over 50 and REALLY don't like change. It's been enough of a nightmare getting them to use Outlook instead of Outlook Express!!!

Any help would be greatly appreciated.
1 Solution
Karen FalandaysTraining SpecialistCommented:
Hi Lee, not sure what is happening her, but you shouldn't have to upgrade to get this to work. Since you have imported the address books into contacts and into pab, go to tools services and make sure the pab service has been added.
Start there and let me know what you see
Make sure all computers are running Outlook in "Corporate or Workgroup" mode.  To check this, go to Help, About Microsoft Outlook.  It will either say "Internet Mail Only" or "Corporate or Workgroup".  I'm thinking your machines that are having the problem are probably running in IMO (Internet Mail Only) mode.  If so, switch to CW (Corporate or Workgroup) by going into Outlook and going to Tools, Options, Mail Delivery tab, click "Reconfigure Mail Support".  Then chose CW mode.  Make sure you have your Outlook/Office 2000 cd handy, it will need it.

If that's not the problem, and you ARE in CW mode, then it sounds like either the Outlook Address Book is not installed, or it's corrupted.  Check this by going to Tools, Services, and where it says "The following information services are setup in this profile...",  make sure Outlook Address Book is there.  If it's not, click add, choose Outlook Address Book.  Ok out of everything then restart Outlook.

If the Outlook Address Book service is there, uninstall it, close out, open back up, reinstall the service, then restart Outlook again.

Hope this helps.

leehewsonAuthor Commented:
Hi, thanks for your help. The Outlook Address Book was not installed, so I installed it and the problem was solved!

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