Can't see Contacts when you open a new mail and click 'To' or in the Outlook Address book
Posted on 2004-11-10
I've recently installed an Exchange 2003 server on a 30 user network. Before all the clients (mixture of Windows 98 & Windows XP computers) were using Outlook Express. I migrated all the emails into outlook (every PC has Office 2000 Professional installed). When it came to moving their address book over I exported the address book to a .csv file and then imported this into contacts in Outlook. Just to make sure as all users have a lot of contacts I also created a Personal Address Book and imported the addresses in there as well.
The problem I'm having is that on a few of the computers, Contacts doesn't appear when a new mail is opened and you click 'To'. Also if the address book tab is opened, contacts doesn't appear in there either! As I said earlier they are all running Outlook 2000 and some of these machines run Windows 98 and some Windows XP Pro. If I right click on the contacts folder and go to properties, the option to add the folder into the address list is ghosted. I've tried re-installing Outlook and have installed service pack 3 for Office 2000 but it still hasn't worked.
The users want to use contacts rather than the Personal Address Book which I'd prefer as it gets backed up whereas the Personal Address Book sits on the computer and doesn't.
The only other thing I can think of doing which i really would rather not do is to install Outlook 2003 which comes with the Exchange 2003 package. The reson I don't want to do this is the amount of time it takes and all the users are over 50 and REALLY don't like change. It's been enough of a nightmare getting them to use Outlook instead of Outlook Express!!!
Any help would be greatly appreciated.