Printers dissapear in Win98

Hello all

     I have a user using a windos 98 machine when she goes to print she gets a spool error then all her printer are gone when she reboots they are there again but she still cant print.
       checked for viruses/trojons. I also got the spool32.exe from another 98 machine and used it still to no avail. also i checked the temp folder in the windows directory and it i emptied it.

Thanks in advance!!!!!!
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

I realize that you are well versed in PC, but bare with me. The text below is saved so that I do not have to type it many times.

Sometimes just reinstalling Win98 on top of itself corrects this problem.

Reinstalling windows on to itself.

It will not change any settings

Open win 98

Insert the CD ROM.
If the win98 screen shows up just click on the x
go to Windows Explorer
go to the cd rom drive
click on win98
click on setup
If windows asks you if you want to install it in Windows0000 say NO
Go through the complete process and reboot the machine without the cd rom.



Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
briankeeganAuthor Commented:
The last trick worked.

thanks both of yall
Cloud Class® Course: Microsoft Office 2010

This course will introduce you to the interfaces and features of Microsoft Office 2010 Word, Excel, PowerPoint, Outlook, and Access. You will learn about the features that are shared between all products in the Office suite, as well as the new features that are product specific.

which trick worked?
briankeeganAuthor Commented:
makeing a shortcut to the spool exe as well as placeing it in the startup folder.
briankeeganAuthor Commented:
sorry I though I accepted it no disrespect intended
Glad we could help :-)
briankeeganAuthor Commented:
This site and the people in it all one of the main resons i managed to survive a few lay offs in the IT department.

that being said thanks yall
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Windows OS

From novice to tech pro — start learning today.

Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.