Learn how to a build a cloud-first strategyRegister Now

x
  • Status: Solved
  • Priority: Medium
  • Security: Public
  • Views: 31212
  • Last Modified:

Microsoft Photo Editor not opening properly

Hi,

We have been having recuring problems with Microsoft Photo Editor, where it won't open. You click the icon, and get the title appear in the task bar, but no more. The problem is resolved when I reinstall Office, but it keeps happening. I have tried all the latest updates and service packs, but I can't find a fix. Has anyone come across this before?

Thanks,
Daniel Murfitt
0
DClayden
Asked:
DClayden
  • 6
  • 5
  • 3
  • +7
1 Solution
 
mavnikCommented:
Greetings; Are you running any app that is blocking the program from running, something that is preventing it from enabling.I would also check to see if my firewall is blocking it /and or asking it to run the exe from the firewall application to see if it works regardless.

Regards Mav
0
 
DClaydenAuthor Commented:
There is nothing else running in the background. I have used MSCONFIG to make sure there is nothing starting with Windows.

Any ideas?

Thanks,
Dan
0
 
PACRACCommented:
what os are u using ? do u use any other program to load the images? what kind of extension u can't open? *.bmp *.jpg *.gif ...??

Microsoft has confirmed that this is a problem in the Microsoft products

Try this steps :
1.      You start Microsoft Photo Editor in a maximized window.
2.      You click Restore Down (the middle button in the upper-right corner) to resize the Microsoft Photo Editor window to a window.
3.      You move the title bar of the Photo Editor window off the left side of the screen or off the top of the screen.
4.      You quit Photo Editor by right-clicking the Photo Editor button in the task bar, and then by clicking Close.
5.      You restart Photo Editor.

iIf still not working do this, but waring, if u use the registry incorrectly you may cause serious problems in the system, u must follow exactly this steps:

1.      Quit Microsoft Photo Editor.
2.      Click Start, and then click Run.
3.      In the Open box, type regedit, and then click OK.
4.      Click to select the following registry subkey:
HKEY_CURRENT_USER\Software\Microsoft\Photo Editor\3.0\Microsoft Photo Editor
5.      Right-click Initial Position in the Name column in the right-side pane, and then click Delete.
6.      Click Yes to confirm that you want to delete this value.

Try this and let me know  ;-)
0
VIDEO: THE CONCERTO CLOUD FOR HEALTHCARE

Modern healthcare requires a modern cloud. View this brief video to understand how the Concerto Cloud for Healthcare can help your organization.

 
PACRACCommented:
when i worte "try this steps" i meant if u did this steps it could lead to your mentioned problem. So u must follow the steps on the registry. :-) Sorry about that, my mistake
0
 
DClaydenAuthor Commented:
I'll give it a whirl mate! Thanks a lot,
Daniel Murfitt
0
 
trymelatrCommented:
Try this...we had similar problems  here and another tech sent me these instruction...

Photo Editor is trying to access registry keys that require permissions that your account does not have. In this case, information needed to build the Files of type list and to open graphics files is not available.

The problem can occur on Microsoft Windows NT 4.0 Workstation, Microsoft Windows 2000 Professional, and Microsoft Windows XP.

WORKAROUND

WARNING: If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.

WARNING: After you implement the following workaround, members of the Users group can change any subkeys and values for the following key:

HKEY_LOCAL_MACHINE\HKEY_LOCAL_MACHINE\Software\Microsoft\Shared Tools\Graphics Filters

For Microsoft Windows NT 4.0 or Microsoft Windows 2000

Log on to Windows 2000 or Windows NT 4.0 by using an account that is a member of the administrators group.

Click Start and then click Run.

In the Open box, type regedt32.exe and then click OK.

In the Registry Editor, select the following registry key:

HKEY_LOCAL_MACHINE\Software\Microsoft\Shared Tools\Graphic Filters

On the Security menu, click Permissions.

In the Registry Key Permissions dialog box, in the Name list, click Users.

In the Permissions list, under Allow, click to select Full Control.

Click OK.

On the Registry menu, click Exit.

0
 
RDAdamsCommented:
Hello have run into this many times.  Easy fix.  

Run REGEDIT
browse to the following key and delete it.
HKEY_CURRENT_USER\Software\Microsoft\Photo Editor\3.0
close REGEDIT

Open Photo editor and all should work fine again.
0
 
RDAdamsCommented:
ps, photo editor will recreate the settings the next time it is run.
0
 
PACRACCommented:
The way RDAdams mentioned will delete all Photo Editor settings and will goes everything like if u were installing again. But u'll need to choose your settings though, Have u tried mine and RDAdams options?

0
 
DClaydenAuthor Commented:
I will try it next time around. I reinstalled Office, which fixed it. But this only works for a few weeks, so I will try it next time I have the problem.

Thanks a lot guys,

Daniel Murfitt
0
 
PACRACCommented:
That question should be splited RDAdams said exactly what i said it would lead to the same thing, that is not fair. :-(
0
 
RDAdamsCommented:
Hi Pacrac, I don't care.  If you want I will be happy to give some points to you.  I am just here to help others and try the simplest way each time.  
0
 
PACRACCommented:
I said this in a joky way. I'm not pissed off. I was joking. Besides i don't even know exactly wich is the more effective yours or mine. haven't tried yours, yet.
God answer RDAdams ;-)
0
 
rshirasCommented:
I have almost the same problem, but none of the above solutions work for me.  Office 2k Premium.  Photoed says "Unknown File Format" when I try to open a .bmp file.  All the other formats work correctly.  I also tried the following:  I removed photo editor with Add/Remove Features.  I removed all references to photoed from the registry.  I ran Norton Windoctor and fixed all problems.  I rebooted.  I added the photo editor feature back in.  Still the same results: "Unknown File Format" on .bmp.  I tried repairing office.  Reinstalling office.  Still no joy.  
0
 
mehowell33Commented:
rshiras - I had the same issue with Photo Editor a while back and recreating the user profile on the machine resolved the issue. Try that and let us know...
0
 
blacbirdCommented:
For RDAdams, in particular:

Hi. I'm having exactly the problem originally described by DClayden, and had a minor confusion in regards to your suggested fix. When you say "photo editor will recreate the settings the next time it is run", do you mean that happens automatically, or will I need to recreate the settings individually -- I'm not very familiar with resetting registry keys, and more than a little nervous about it.

bird.
0
 
RDAdamsCommented:
Hi blacbird.  The settings are done automatically by the software.  Just delete the key and then quit regedit.  then start photo editor again.   Be sure to close the little window on the bottom by right clicking it and selecting close.

Hope this helps
0
 
blacbirdCommented:
Gracias, RD. I'll give it a go, and post results.

bird
0
 
blacbirdCommented:
Well . . . didn't work. First, I couldn't even find the H_KEY line using REGEDIT. So, I reinstalled Office. That worked fine, EXCEPT for Photo Editor, which proceeded to perform exaclty in the same way described by DClayden. I'm completely mystified. Would I be justified in assassinating Bill Gates? Short of that, does anyone have a suggestion for an alternative simple graphic editiing program that doesn't cost $500? I only need to do certain things, like alter graphic file types and use .TIF files for background textures.

bird
0
 
RDAdamsCommented:
So you were not able to reset the photo editor line by using REGEDIT?
0
 
kaushal101Commented:
PACRAC, your solution worked for me. Thanks a lot.
0
 
RDAdamsCommented:
Hi Blacbird, the reason re-installing office doesn't work is the settings for Photo Editor do not get erased then re-created when you install office.  It only overwrites the base entries.  
0
 
vinsontCommented:
Deleting the registry key trick worked for me. I was having this exact problem.
0

Featured Post

Free Tool: Port Scanner

Check which ports are open to the outside world. Helps make sure that your firewall rules are working as intended.

One of a set of tools we are providing to everyone as a way of saying thank you for being a part of the community.

  • 6
  • 5
  • 3
  • +7
Tackle projects and never again get stuck behind a technical roadblock.
Join Now