BES Wireless Email Reconciliation

BES states that it is disabled????  How can I fix this on the handheld?  Thanks

mtnbuzzAsked:
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

JConchieCommented:
Make sure the handheld is running at least handheld OS version 2.6.....Wireless reconciliation is not supported below that.

If the handheld is at ver 2.6 or above, you may have a corrupted service box....see:
http://www.blackberry.com/knowledgecenterpublic/livelink.exe/fetch/2000/8021/7919/8125/Support_-_No_option_to_enable_wireless_email_reconciliation_on_the_handheld.html?nodeid=739732&vernum=0

to fix that.  If you need to upgrade the handheld to ver 2.6, go to:
https://www.blackberry.com/SoftwareDownload/indexProcess.jsp

The associated read me will walk you thru installing the upgrade.  You should probably make sure the desktop manager is at ver 3.6 too.
0

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
BlackBerry Programming

From novice to tech pro — start learning today.

Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.