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BES Wireless Email Reconciliation

BES states that it is disabled????  How can I fix this on the handheld?  Thanks

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mtnbuzz
Asked:
mtnbuzz
1 Solution
 
JConchieCommented:
Make sure the handheld is running at least handheld OS version 2.6.....Wireless reconciliation is not supported below that.

If the handheld is at ver 2.6 or above, you may have a corrupted service box....see:
http://www.blackberry.com/knowledgecenterpublic/livelink.exe/fetch/2000/8021/7919/8125/Support_-_No_option_to_enable_wireless_email_reconciliation_on_the_handheld.html?nodeid=739732&vernum=0

to fix that.  If you need to upgrade the handheld to ver 2.6, go to:
https://www.blackberry.com/SoftwareDownload/indexProcess.jsp

The associated read me will walk you thru installing the upgrade.  You should probably make sure the desktop manager is at ver 3.6 too.
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