Exchange 2000 sp3 removal halted by krbtgt mailbox

Posted on 2004-11-10
Medium Priority
Last Modified: 2008-01-09

Overview:  Cannot uninstall exchange becaues mail enabled object still exists on information store.

System Description:

Window 2000 sp4 server
Domain controller
Exchange 2000 sp3

What has been done:

1)  Followed KB article:  http://support/microsoft.com/kb/307917 to remove exchange
2)  Inserted Exchange Disk into server and tried to remove--received above error in overview
3)  Used following article to find mailboxes not listed in esm:  http://support.microsoft.com/kb/279202
4)  Found that the krbtgt account, among others--which have been move or deleted, has a mailbox associated with it somehow.


1)  Is it normal to have a mailbox associated with this account?
2)  Knowing that the account handles authentication and has some pretty fundamental system responsibilites, is it bad to remove the mailbox from the account to resolve this problem?
3)  Is there another way to look at this problem that I'm missing?

Your input is appreciated


Question by:packetdrivers
1 Comment
LVL 21

Accepted Solution

marc_nivens earned 1000 total points
ID: 12556828
1.  No, someone mail enabled it at one time.
2.  Not at all, go ahead and remove it.
3.  You could rip it out manually, just follow these 2 articles

http://support.microsoft.com/default.aspx?scid=kb;en-us;260378  (for the registry keys)
http://support.microsoft.com/default.aspx?scid=kb;en-us;278918  (for the server object)

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