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Unexpected_Kernel_mode_trap Norton 2004

Posted on 2004-11-10
Medium Priority
Last Modified: 2010-04-13
I have done alot of troubleshooting on this.   Orginially, after windows 2000 and norton did its last  update and rebooted the machine the blue screen appeared UNEXPECTED KERNEL MODE TRAP  and windows would not boot into normal mode, it would boot into safe mode.

First Try:   I did a fresh install of windows2000 and drivers.  This is a Dell Optiplex gx150.  Updated all windows updates.  Everything works great. Until. I

Installed Norton 2004 and ran all updates, reboot and the system will not boot.  Blue Screen.

Second Try:   Did a fresh install of windows and drivers. Installed IE6 and SP4, Installed Norton 2004 and updates.  Everything worked great.   Updated  Windows updates the final bunch of updates and when after rebooting the Blue Screen appears.

Research:  I checked the system for hardware errors, Ran Dells diagnostics everything was good.  I went through Microsofts  suggestions.  Norton states that this is a know problem,  both state it relates to Novell,   Novell is not on this computer and the network has nothing installed IPX or anything else relating to novell.   Norton suggests to go into safe mode and disable the drivers and reboot to uninstall Norton and then reinstall,   Once I uninstall Norton the system will boot , but when I reinstall it does the same thiing. This does not work..  

I did find that when I went into Device Manager to disable the drivers Norton suggests that their is a driver called SYVRT and it has an exclaimation on.  This is not in the list before I installed norton.  I deleted this and it comes back.

Let me know if anyone has any other suggestions besides use another antivirus.

Question by:nrsolution
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Expert Comment

ID: 12578172
Check system event log and look for record id 1001. Copy all the content to clipboard and paste back here. If it is extremely helpful if you attach two minidumps to Web and I can download minidumps for further investigation. I hope I can find out the culprit.

LVL 20

Accepted Solution

cpc2004 earned 1000 total points
ID: 12688581
If you attach the minidump at any webspace, I can process the minidump and I hope I can find out the culprit. You can find the minidumps at the folder \windows\minidump\

Author Comment

ID: 12706394
I installed NAV2005 instead of NAV2004 and the computer is working correctly.  Something about the latest windows updates and the NAV2004 with the Dell GX150 computer.

Thanks for your help,

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