Unexpected_Kernel_mode_trap Norton 2004

Posted on 2004-11-10
Last Modified: 2010-04-13
I have done alot of troubleshooting on this.   Orginially, after windows 2000 and norton did its last  update and rebooted the machine the blue screen appeared UNEXPECTED KERNEL MODE TRAP  and windows would not boot into normal mode, it would boot into safe mode.

First Try:   I did a fresh install of windows2000 and drivers.  This is a Dell Optiplex gx150.  Updated all windows updates.  Everything works great. Until. I

Installed Norton 2004 and ran all updates, reboot and the system will not boot.  Blue Screen.

Second Try:   Did a fresh install of windows and drivers. Installed IE6 and SP4, Installed Norton 2004 and updates.  Everything worked great.   Updated  Windows updates the final bunch of updates and when after rebooting the Blue Screen appears.

Research:  I checked the system for hardware errors, Ran Dells diagnostics everything was good.  I went through Microsofts  suggestions.  Norton states that this is a know problem,  both state it relates to Novell,   Novell is not on this computer and the network has nothing installed IPX or anything else relating to novell.   Norton suggests to go into safe mode and disable the drivers and reboot to uninstall Norton and then reinstall,   Once I uninstall Norton the system will boot , but when I reinstall it does the same thiing. This does not work..  

I did find that when I went into Device Manager to disable the drivers Norton suggests that their is a driver called SYVRT and it has an exclaimation on.  This is not in the list before I installed norton.  I deleted this and it comes back.

Let me know if anyone has any other suggestions besides use another antivirus.

Question by:nrsolution
    LVL 20

    Expert Comment

    Check system event log and look for record id 1001. Copy all the content to clipboard and paste back here. If it is extremely helpful if you attach two minidumps to Web and I can download minidumps for further investigation. I hope I can find out the culprit.

    LVL 20

    Accepted Solution

    If you attach the minidump at any webspace, I can process the minidump and I hope I can find out the culprit. You can find the minidumps at the folder \windows\minidump\

    Author Comment

    I installed NAV2005 instead of NAV2004 and the computer is working correctly.  Something about the latest windows updates and the NAV2004 with the Dell GX150 computer.

    Thanks for your help,

    Write Comment

    Please enter a first name

    Please enter a last name

    We will never share this with anyone.

    Featured Post

    Looking for New Ways to Advertise?

    Engage with tech pros in our community with native advertising, as a Vendor Expert, and more.

    Suggested Solutions

    This post first appeared at Oracleinaction  ( Anju Garg (Myself). I  will demonstrate that undo for DML’s is stored both in undo tablespace and online redo logs. Then, we will analyze the reaso…
    NTFS file system has been developed by Microsoft that is widely used by Windows NT operating system and its advanced versions. It is the mostly used over FAT file system as it provides superior features like reliability, security, storage, efficienc…
    It is a freely distributed piece of software for such tasks as photo retouching, image composition and image authoring. It works on many operating systems, in many languages.
    Access reports are powerful and flexible. Learn how to create a query and then a grouped report using the wizard. Modify the report design after the wizard is done to make it look better. There will be another video to explain how to put the final p…

    758 members asked questions and received personalized solutions in the past 7 days.

    Join the community of 500,000 technology professionals and ask your questions.

    Join & Ask a Question

    Need Help in Real-Time?

    Connect with top rated Experts

    11 Experts available now in Live!

    Get 1:1 Help Now