[Webinar] Learn how to a build a cloud-first strategyRegister Now

x
?
Solved

Unexpected_Kernel_mode_trap Norton 2004

Posted on 2004-11-10
3
Medium Priority
?
294 Views
Last Modified: 2010-04-13
I have done alot of troubleshooting on this.   Orginially, after windows 2000 and norton did its last  update and rebooted the machine the blue screen appeared UNEXPECTED KERNEL MODE TRAP  and windows would not boot into normal mode, it would boot into safe mode.

First Try:   I did a fresh install of windows2000 and drivers.  This is a Dell Optiplex gx150.  Updated all windows updates.  Everything works great. Until. I

Installed Norton 2004 and ran all updates, reboot and the system will not boot.  Blue Screen.

Second Try:   Did a fresh install of windows and drivers. Installed IE6 and SP4, Installed Norton 2004 and updates.  Everything worked great.   Updated  Windows updates the final bunch of updates and when after rebooting the Blue Screen appears.

Research:  I checked the system for hardware errors, Ran Dells diagnostics everything was good.  I went through Microsofts  suggestions.  Norton states that this is a know problem,  both state it relates to Novell,   Novell is not on this computer and the network has nothing installed IPX or anything else relating to novell.   Norton suggests to go into safe mode and disable the drivers and reboot to uninstall Norton and then reinstall,   Once I uninstall Norton the system will boot , but when I reinstall it does the same thiing. This does not work..  

I did find that when I went into Device Manager to disable the drivers Norton suggests that their is a driver called SYVRT and it has an exclaimation on.  This is not in the list before I installed norton.  I deleted this and it comes back.

Let me know if anyone has any other suggestions besides use another antivirus.

Thanks!
0
Comment
Question by:nrsolution
  • 2
3 Comments
 
LVL 20

Expert Comment

by:cpc2004
ID: 12578172
Check system event log and look for record id 1001. Copy all the content to clipboard and paste back here. If it is extremely helpful if you attach two minidumps to Web and I can download minidumps for further investigation. I hope I can find out the culprit.

0
 
LVL 20

Accepted Solution

by:
cpc2004 earned 1000 total points
ID: 12688581
If you attach the minidump at any webspace, I can process the minidump and I hope I can find out the culprit. You can find the minidumps at the folder \windows\minidump\
0
 

Author Comment

by:nrsolution
ID: 12706394
I installed NAV2005 instead of NAV2004 and the computer is working correctly.  Something about the latest windows updates and the NAV2004 with the Dell GX150 computer.


Thanks for your help,
NR
0

Featured Post

Hire Technology Freelancers with Gigs

Work with freelancers specializing in everything from database administration to programming, who have proven themselves as experts in their field. Hire the best, collaborate easily, pay securely, and get projects done right.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

NTFS file system has been developed by Microsoft that is widely used by Windows NT operating system and its advanced versions. It is the mostly used over FAT file system as it provides superior features like reliability, security, storage, efficienc…
Most folks would know the basics of how Dropbox works, so that’s not the purpose of this article. Security is what it’s all about, so here I’ll share how I choose to secure my Dropbox Account and the Data it contains.
Please read the paragraph below before following the instructions in the video — there are important caveats in the paragraph that I did not mention in the video. If your PaperPort 12 or PaperPort 14 is failing to start, or crashing, or hanging, …
Look below the covers at a subform control , and the form that is inside it. Explore properties and see how easy it is to aggregate, get statistics, and synchronize results for your data. A Microsoft Access subform is used to show relevant calcul…
Suggested Courses

865 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question