asked on

Outlook Folders

I have a NT4.0 domain with Exch 5.5 and XP Pro Clients. Using Office XP Pro

I would like to use Outlook as a email helpdesk.

I was thinnking about creating a public folder and have the email go there, but how would I track it
or assign it.

Any ideas or suggestions about this idea or a better way.

I would like to create instead of buying.

Thanks

ASKER CERTIFIED SOLUTION

David Lee

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Chris Miller

ASKER

I had thought about a web site HD before, problem is that, in a .mil domain, I have to go through a bunch of red tape to
get a site accredited

Yes, I would like to see it.

David Lee

I found the book with the sample HD application. The book is "Building Applications with Microsoft Outlook 98" from Microsoft Press, ISBN 1-57231-718-3. Chapter 11 walks the reader through creating a help desk application. Although this book is for Outlook 98 I believe the steps translate well enough to any version of Outlook. A CD came with the book and it might contain the files for the HD application. The CD wasn't with the book so I'll have to look for it separately. If I find the CD and if it contains the complete HD application, then I'll zip them up and post them in a location where you can get at them. I don't know if the book is still available or not. I have the same book for Outlook 2000 and it doesn't contain the HD application.

Chris Miller

ASKER

Thanks,

-Chris