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Dell desktop problem with USB connected HP Printer

This is relatively new DELL desktop (XP Home) connected to an HP printer.   The disk drive failed in the desktop after only a few months.  After DELL replaced the drive and OS, the printer upon every start up prints two pages with one line on each page.  The first page and line is "USBC RUT".  The second page and line will consist of some characters I cannot type but it will look something like "USBCUQNI$...$USBCSDOM(. "  The "periods" are charcters that are not on my keyboard.  I've talked to HP but they do not believe that this is a printer problem.  I reloaded the HP software after deleting the printer and drivers but that didn't help.  I suspect that this is a USB issue.  I appears that the system is attempting to boot from the USB ports.  Is this possible and if so, what can be done about it.  There are no disk drives , zip drives or other storage devices attached via the USB port.  Thanks for your suggestions.  

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tonyadam
Asked:
tonyadam
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1 Solution
 
abriggs1Commented:
Within your bios you can stop the computer from booting with the usb connection. I had the same issue several months ago and that is what it was. It would take awhile to boot as well..
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virtuoso1Commented:
Press f2, del, f10, or f1, immediately after turning the machine on until the bios comes up.  (Probably f2)  Navigate the pages until you reach a section with the boot device order.  Either disable USB, or move it down in the list of boot devices.  Move all other devices above it, like diskette, harddrive, cdrom, usb--then disable it at the bottom, or deselect it, if that is an option.
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winstonepCommented:
Not all BIOS versions allow this but you are right in that it can be prevented if there. I'm not conveinced its trying to boot from USB. If this was ok before but isn't now, it suggests to me that its the OS or the PC that's at fault. Try the printer on another PC if you can. If it works fine on another then its either the motherboard on the Dell or its the OS.
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virtuoso1Commented:
Before you do all that, and if you make changes in the BIOS and it still has that issue.  Reset the bios configuration by removing the battery and replacing it on your motherboard again.  Leave it out for a couple of seconds at least.  I usually wait a little longer though.  
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tonyadamRetiredAuthor Commented:
Thanks for the feedback.  We know that the printer did not experience this problem prior to the disk drive replacment by Dell.  I also checked to see if the BIOS had a USB boot option and it does not.  Therefore, I'm inclined to think that WINSTONEP may be correct in thinking that it is either an OS or PC problem.   Can someone tell me if deleting the USB drivers via the Contorl Panel/ System and Device Manager is a good idea or not.  Will the system resurrrect these drivers upon startup?  Is this a possible fix?   We will also try removing the battery and replacing it on the motherboard.   Will keep you advised.
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winstonepCommented:
Its worth a try. I'd check for all updates available from Dell and try just updating USB drivers as well. Is XP service pack 2 on there? That's worth a try as well.
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virtuoso1Commented:
USB drivers can be updated but ARE plug and play.  Meaning you plug the device in and the drivers attempt to link the hardware to the OS with as little trouble as possible.  There may be a patch or fix for the dell hardware on Dells site.  Usually a device does not need to update the usb drivers as this has alot to do with the OS, for example windows xp pro SP1 gives you the ability to communicate with usb 2.0.  Without SP1, you can't use 2.0 ports at that speed.



http://support.dell.com/support/downloads/index.aspx?c=us&cs=04&l=en&s=bsd


enter your device and model number, then os, and check and see if they list a USB driver.  It may be under patches/fixes.  
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arrathiCommented:
this link on HP website shows the steps to troubleshoot the problem as it has been discussed so far by u guys...

http://h10025.www1.hp.com/ewfrf/wc/document?lc=en&cc=us&docname=c00040790&product=305383&dlc=en&lang=en

see if it is applicable to your case....
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rindiCommented:
When exactly does the error happen? If it happens before windows starts then its not a driver problem. I'd still think it tries to boot from USB. Maybe u have to turn that of another way than through BIOS. There may be a Dell windows utility which allows you to change the boot order next time you boot. Have you searched your manual? Maybe you can tell us the PC Model, or even the dell service tag, with that we could get online and download the documentation of your PC from Dell.
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winstonepCommented:
Not sure I understand the comment "Maybe u have to turn that of another way than through BIOS"

All Dell PCs that I have seen allow you to change the boot order in BIOS. Some allow you to change it by pressing a key at boot time. The key may be Esc, F12 or F10. I've seen these three used but can't remember which PCs they were used on. If there is a means of selecting available boot devices then make sure USB is removed. It would go to the Dell website anyway and get the latest BIOS update using yout service tag. Then get any recent utility or driver updates after checking the boot devices.
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rindiCommented:
Some notebooks, (i know of a toshiba subnotebook) come with utilities and tools you install in windows. This toshiba notebook has such a tool. When you start it you get a menu of the possible boot device, and you can select the deive you want to boot withthe next time you start the PC. It doesn't mean you can't do that by hand when the PC starts up. But often you need a weird combination of keys pressed at just the right time to get to that menu. You don't always know which key combination that is, because it doesn't show up on the display, or shows up too fast, thats why I mentioned that possibility.
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winstonepCommented:
Yes you are right. But its not normally weird key combinations.

My point about your comment though that I highlighted (just that section) is that it doesn't make sense. Do you mean:

Maybe you have to turn that off another way other than through BIOS?

In which case I understand the context and agree (as discussed) that there are usually other ways on Dell (and also Toshiba and Compaq) of booting from somewhere else.
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miglidCommented:
HP knows about this problem with Dell computers and others that act like them. Click on this link and follow the steps.
http://h10025.www1.hp.com/ewfrf/wc/document?lc=en&cc=us&docname=c00040790&product=305383&dlc=en&lang=en
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miglidCommented:
Oops sorry, hadnt noticed that Arrathi had alraedy mentioned this link.
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