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Backup Exec - Loading media

When a backup job starts it goes straight to Loading Media and gets stuck. I have tried creating new media sets, re-installing veritas tape drivers and a complete re-install of Backup Exec, as well as a repair beforehand, creating new backup jobs, backing up 1 file or just the system state. The problem started for no apparent reason, no updates/patches or any new software was put on the server prior to it starting. I have also tried Certrances' tape drivers and flashed the firmware.

The two events are found in the Application log, a warning and then a failure:

Event Type:      Warning
Event Source:      Backup Exec
Event Category:      Devices
Event ID:      33152

Description:
Adamm Mover Error: Unlock Device Retry!
Error = ERROR_INVALID_FUNCTION
Drive = "Seagate 1"
{01662374-D390-4D81-AB16-E010E994FB48}
Media = ""
{00000000-0000-0000-0000-000000000000}
Read Mode: SingleBlock(0), ScsiPass(0)
Write Mode: SingleBlock(0), ScsiPass(0)

---------

Event Type:      Error
Event Source:      Backup Exec
Event Category:      Devices
Event ID:      33152

Description:
Adamm Mover Error: Unlock Device Failure!
Error = ERROR_INVALID_FUNCTION
Drive = "Seagate 1"
{01662374-D390-4D81-AB16-E010E994FB48}
Media = ""
{00000000-0000-0000-0000-000000000000}
Read Mode: SingleBlock(0), ScsiPass(0)
Write Mode: SingleBlock(0), ScsiPass(0)

ASKER CERTIFIED SOLUTION

Jim Freid

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SOLUTION

Cyber-Dude

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Powerhousecomputing

ASKER

That Veritas article you posted is indeed very similar but despite what it says about no adversly affecting jobs, it does because the job cannot start. The longest I've left a job running was over 48hours and it was still stuck.

I can't believe no-one has told me about Direct Assist before! I assume its actually helpful or is it just a glorified browser for Veritas's knowledgebase? I shall try it as soon as possible, fingers crossed!

SOLUTION

Luc Franken

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Powerhousecomputing

ASKER

LucF - thanks but it isn't to do with Alerts. I have been in touch with Veritas using their free email tech support and after many emails it is looking like a hardware problem. I'll post back.

SOLUTION

cooledit

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Powerhousecomputing

ASKER

After an endless amount of tests and reboots, it was the hardware. Thanks for all your posts, all still very helpful.

the_Aag

hi Powerhousecomputing,
i am facing the exact problem..
can you please tell me what was the hardwre problem? we tried changnig the tape drive but the problem stand still

thanks