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SQLMail not able to send with Outlook

Posted on 2004-11-11
Medium Priority
Last Modified: 2007-12-19
We are attempting to configure SQLMail to be able to notify our Database administrator of important SQL events through e-mail and net send.  We are having an issue that is preventing us from getting this configured.  We've gone over the Microsoft article about troubleshooting this and I think we have everything setup but apparently something is wrong.  We are using SQL 7 and Exchange 2000. Here is an e-mail from her about our current situation.

I’m trying to set up the email alerts when SQL has problems.  I cannot get the email to send.  I have made an account for SQL called SQLMail that is a System Admin in SQL, is how SQLserver service is started.  We use Outlook so the profile in SQL Mail configuration shows Outlook and starts and stops the Mapi service fine.  (We had tried to use SQLMail as the profile in the configuration but it would not start then, had a mapi failure (error 22030 A Mapi Error (Error number 273) occurred: MapilogonEx failed due to Mapi error 273).  So we currently have the server logged in as SQLMail (which is a domain account), SQLMail is running the SQLserver service, the SQLmail configuration is set to Outlook and the SQLserver Agent is started with SQLmail.   The Operator I have set up is SQLmail as well and I get an error [Error 22022: SQLServerAgent mail session is not running; check the mail profile and/or the SQLServerAgent service startup account in the SQLServerAgent Properties Dialog.

I’ve tried setting myself up at the operator as well and gotten no where, I get the same error.  I’ve looked on line and as far as I can tell have incorporated everything suggested in the KB’s from Microsoft.  

Both SQL services are set to start as our SQLMail account which has domain administrator rights, Outlook is configured with a special profile for SQLMail and it can open and send messages just fine manually. The net send option under our Operators works, it is only the e-mail that is not.  Is there something that we are missing that can be causing this or other things we can check to get this up and running?  
Question by:Eagle6990
LVL 19

Accepted Solution

Melih SARICA earned 1500 total points
ID: 12560536
Check these links

http://support.microsoft.com/default.aspx?scid=kb;en-us;315886  //INF: Common SQL Mail Problems

http://support.microsoft.com/default.aspx?scid=kb;en-us;263556 // INF: How to Configure SQL Mail

http://support.microsoft.com/default.aspx?scid=kb;en-us;311231 // INF: Frequently Asked Questions - SQL Server - SQL Mail



Expert Comment

ID: 12572188
LVL 17

Author Comment

ID: 12596033
Sorry I'm just now getting back to this.  Been playing with it all week.  According to one of the Microsoft articles, Outlook 2002 has some increased security that could cause issue, so I uninstalled it, rebooted the server and installed Outlook 2000.  

Following this article, here is my config: http://support.microsoft.com/default.aspx?scid=kb;en-us;315886

1) Outlook 2000 installed on SQL 7 SP4
2) Outlook is configured and works properly with my Exchange 2000 server.
3) Configured
4) Both SQLAgent and SQL Server are starting with our new domain account SQLMail
5) SQLMail account has an Exchange mailbox that is configured and working properly.  the SQLMail service is running properly
6) I can login as SQLMail and open Outlook just fine with no issues.  Mail is flowing in and out of this account
7) AhHa!  There is where my problem for the time being was.  SQLAgent did not have the proper MAPI profile selected even though SQLMail did.  

Now my mail is flowing.  Excellent!

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