I am not a network specialist but do have a rough understanding of networking and some of the common tools used to diagnose problems.
I have run this problem past our ISP (SBC) and the owners of the website we cannot connect to.
Neither can help.
So here goes...
Small Windows Network using DHCP on Small Business Server 2000
Clients all running Win 2000 Pro or Win XP Pro
Last week one of my users tried to connect to a specific website and got a can't connect error
I tried to replicate the problem and was able to at all computers in our business including the server
We are able to send email to the same domain
The website in question is a substantial company that also uses SBC to supply its outside connection to the internet
No one else is having a problem connecting to the website in question
I cannot connect to any of the IP addresses in their reserved block including the one that handles their email thru my browser, ping or tracert
According to the site's IT guys, there is a web message that should display telling me I cannot access the email IP with a standard browser
When I do a tracert to any of the IP addresses in the block, or to their standard URL,
it gets to an SBC IP with a node name that indicates the website owner, then
the next IP is x.x.x.254 where x.x.x are the same as the IP entered, but where .254 is in place of .6
after this line, it begins timing out.
The x.x.x.254 shows a node name including a domain that was formerly owned by the website's owner, but is no longer owned by them
What I've done so far
I have tried substituting other SBC domain name servers in our router's configuration with no change in symptoms
I have had other people try to connect to the website and no one else has this problem.
For the record the website address is http://www.westernhealth.com
And the IP address it should resolve to is 188.8.131.52
I have checked a few hosts files and they all have default info, I tried adding this IP/URL combo in my hosts file with no change in symptoms
One of the first things I tried is restarting the router both by powering off and on and by using the configuration utility
I ran ipconfig /all on my client computer and ran the results past the website owner IT guy and he said the results indicated very standard setup
SBC has such a large chunk of the ISP business around here and this website is being accessed by hundreds if not thousands of businesses. Everyone I've talked to agrees that if it was a problem with SBC's domain name servers, we would not be the only one's having this problem.
This is driving me nuts and we need to get access to this website since we do a large amount of our business through them. Please help.