My friend has an Intel Celeron processor that refuses to download SP2. The computer works fine but she is not getting the protection afforded by SP2. She also can't download other update files recommended by Windows Update, presumably because SP2 isn't there. Perhaps this is a dumb question, but how important is SP2? She has Norton antivirus, but is she running an increasing risk of problems if she continues on without SP2? I do have some idea what needs to be done to rectify this, but it's way over her head and mine :) Thanks for any thoughts/opinions. elebourd.