Adobe Acrobat Clipping Large Format Scan Image from twain Driver

I am using a Xerox 6030 to scan into Adobe Acrobat 6 using a Xerox supplied Twain driver.  The Image is clipped to 17" long in Acrobat.  The scanner can scan to Windows Imaging fine.  I would like to scan direct to PDF without having to import the scan manually into Adobe for conversion.  If the scan is 36" wide by 24" long, the resulting scan image in Acrobat is 36" wide by 17".  The same happens if scanned in portrait orientation: 24" by 17" log.  I am on the latest firmware for the scanner/printer unit, latest twain driver form xerox.com, and an updated version of Adobe Acrobat.
Thanks,
-Nick
nmonroeAsked:
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

Karl Heinz KremerCommented:
Are you using Acrobat 6.0.2? If not, there is a slight chance that an upgrade will fix your problems. However, there are some scanning bugs in Acrobat 6, and it's possible that you will not be able to scan the full size of your originals.

My impression is that Adobe targets small desktop scanners. You can see this by the fact that the Acrobat scanning interface tries to force settings on you that Acrobat thinks are best for your scans, and if you don' t change them, you end up with sub-optimal scans.

Talk to Xerox and see if they have any additional information.
0
nmonroeAuthor Commented:
Thanks for your quick response,
I am sure we are running at least 6.1, I will confirm 6.2 on monday.  I experience these types of issues in the large format world often.  Most drivers and applications are designed originally for small format.  I wish Microsoft, Adobe and the rest would consider engineering paper sizes when they author developer tools and apps.
-Nick
0
nmonroeAuthor Commented:
It looks like the version is 6.2.  I figure it must be an acrobat issue, since other apps like imaging can pull a full size scan.  Thanks.
0
Karl Heinz KremerCommented:
As I said, Acrobat 6 has some scanning bugs, and it looks like you run into one. Did you contact the scanner manufacturer to see if they have an updated driver for your scanner? If not, Adobe just announced Acrobat 7, maybe this fixes your problems.
0

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
nmonroeAuthor Commented:
Xerox has not updated the driver, and I do not know if they will.  I will check into Acrobat 7.  Thanks.
-Nick
0
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Adobe Acrobat

From novice to tech pro — start learning today.

Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.