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Adobe Acrobat Clipping Large Format Scan Image from twain Driver

Posted on 2004-11-11
Medium Priority
Last Modified: 2008-03-10
I am using a Xerox 6030 to scan into Adobe Acrobat 6 using a Xerox supplied Twain driver.  The Image is clipped to 17" long in Acrobat.  The scanner can scan to Windows Imaging fine.  I would like to scan direct to PDF without having to import the scan manually into Adobe for conversion.  If the scan is 36" wide by 24" long, the resulting scan image in Acrobat is 36" wide by 17".  The same happens if scanned in portrait orientation: 24" by 17" log.  I am on the latest firmware for the scanner/printer unit, latest twain driver form xerox.com, and an updated version of Adobe Acrobat.
Question by:nmonroe
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LVL 44

Expert Comment

by:Karl Heinz Kremer
ID: 12564100
Are you using Acrobat 6.0.2? If not, there is a slight chance that an upgrade will fix your problems. However, there are some scanning bugs in Acrobat 6, and it's possible that you will not be able to scan the full size of your originals.

My impression is that Adobe targets small desktop scanners. You can see this by the fact that the Acrobat scanning interface tries to force settings on you that Acrobat thinks are best for your scans, and if you don' t change them, you end up with sub-optimal scans.

Talk to Xerox and see if they have any additional information.

Author Comment

ID: 12574988
Thanks for your quick response,
I am sure we are running at least 6.1, I will confirm 6.2 on monday.  I experience these types of issues in the large format world often.  Most drivers and applications are designed originally for small format.  I wish Microsoft, Adobe and the rest would consider engineering paper sizes when they author developer tools and apps.

Author Comment

ID: 12612074
It looks like the version is 6.2.  I figure it must be an acrobat issue, since other apps like imaging can pull a full size scan.  Thanks.
LVL 44

Accepted Solution

Karl Heinz Kremer earned 750 total points
ID: 12613135
As I said, Acrobat 6 has some scanning bugs, and it looks like you run into one. Did you contact the scanner manufacturer to see if they have an updated driver for your scanner? If not, Adobe just announced Acrobat 7, maybe this fixes your problems.

Author Comment

ID: 12618323
Xerox has not updated the driver, and I do not know if they will.  I will check into Acrobat 7.  Thanks.

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