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Protocol for Releasing Terminal Server CALS

We have noticed that all of our Terminal Server CALS are used up.  We have replaced old hardware and the CALS are locked to these old devices.  Is there any way to release the CALS on the Licence server?  Ideally we would like to release them all and then have the Licence server re-issue the CALS to existing hardware in our network.
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teppermans
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teppermans
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tengageCommented:
This is off of Microsoft TS Faq site - http://www.microsoft.com/windows2000/server/howtobuy/pricing/tsfaq.asp

The Terminal Services CAL end user license agreement (EULA) is a per-seat license. It allows for a one-time, permanent transfer of the license to another client device. The transfer of any license token that was issued to a device after the license token re-issuance hotfix was applied will occur automatically.

For license tokens that were issued prior to the installation of the re-issuance hotfix, you will need to contact a Microsoft customer services representative in the TSL customer service center and request a re-issue for the necessary Terminal Services CAL tokens.

For Windows 2000 Terminal Services, you can complete this re-issue process only over the telephone. You can complete this process on a periodic basis, retrieving multiple licenses in one call and making use of the 90-day temporary client license tokens. A re-issued set of Terminal Services CAL tokens is displayed in the TSL administration tool as another license key pack installation. Aside from being a separate license key pack installation, re-issued Terminal Services CALs are indistinguishable from an original installation.
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brownmattcCommented:
I assume you are using Windows 2000 server due to your question (2003 works differently).

If you call Microsoft they will reisuue you new CALS for free.  You then install the new CALS on the server and you should be good.  As far as I know there is no way to "release" them from the old machines.

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http://www.microsoft.com/windows2000/server/howtobuy/pricing/tsfaq.asp
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License Transfer and Token Recovery
Q.  What happens to the license token if I have to re-install the client's operating system?
   
A.  If you upgrade the client's operating system, the license token is preserved—unless you reformat the client machine, or reset local flash memory on a Windows-based terminal. (If you do this, the license token will be lost). If the license token was issued to the device after the Terminal Services license token re-issuance hotfix was applied to the terminal server and the license server, the license token will automatically be recovered in either of the following ways:

If there are no more license tokens available, a temporary license token will be issued, which is valid for 90 days. The ‘lost’ token will become available on the license server 52-89 days after it was originally issued. After this period, the license token will be issued to the device the next time it connects to the terminal server.
If license tokens are available, a new license token will be issued to the newly formatted device. The ‘lost’ token will become available on the license server 52-89 days after it was originally issued, for another device to acquire.
Once the re-issuance hotfix is applied, terminal server licensing becomes a ‘set-and-forget’ proposition—provided the total number of clients connecting to a terminal server does not exceed the total number of license tokens. You should only need to use the license manager tool to add license tokens when additional devices need access to a terminal server.
 
Q.  How do I acquire the license token re-issuance hotfix?
   
A.  Please refer to KB article Q287687  for details.
 
Q.  What happens if my license server issued license tokens before the re-issuance hotfix was applied?
   
A.  License tokens that were issued before the re-issuance hotfix was applied will not become available on the license server if the license token is lost. It will still be necessary to call the clearinghouse to get these tokens re-issued. However, once these re-issued tokens are added, they will be the expiring type and will be automatically recovered if they are lost from the device.
 
Q.  I need to transfer a Terminal Services CAL internally in my company from one client device to another. How do I accomplish this?
   
A.  The Terminal Services CAL end user license agreement (EULA) is a per-seat license. It allows for a one-time, permanent transfer of the license to another client device. The transfer of any license token that was issued to a device after the license token re-issuance hotfix was applied will occur automatically.

For license tokens that were issued prior to the installation of the re-issuance hotfix, you will need to contact a Microsoft customer services representative in the TSL customer service center and request a re-issue for the necessary Terminal Services CAL tokens.

For Windows 2000 Terminal Services, you can complete this re-issue process only over the telephone. You can complete this process on a periodic basis, retrieving multiple licenses in one call and making use of the 90-day temporary client license tokens. A re-issued set of Terminal Services CAL tokens is displayed in the TSL administration tool as another license key pack installation. Aside from being a separate license key pack installation, re-issued Terminal Services CALs are indistinguishable from an original installation.
 
http://www.microsoft.com/windows2000/server/howtobuy/pricing/tsfaq.asp
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brownmattcCommented:
LOL Posted at the same time
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tengageCommented:
AHHHHH beat you by 3 minutes.

We use perseat and I don't specifically Deal with TS cals, but we ARE a citrix shop and I hear horror stories about TS Cals.

Good luck and let us know what they say.

I don't know when the "Pre-hotfix" point in time is really.  They don't say.  
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teppermansAuthor Commented:
Thanks for the advice gentlemen,

We are actually running Server 2003, One of two TS Servers is also the acting Licencing server.  I think the microsoft article is pertaining to Windows 2000 Server.
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brownmattcCommented:
Hi,

The procedure is still the same.  In order to get the licenses deployed to new devices or users you need to contact the Microsoft CLearinghouse and they will issue you new CALS.

Matt
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brownmattcCommented:
Client registers a second Terminal Services License after clean installation
http://support.microsoft.com/default.aspx?scid=kb;en-us;234319

A client computer running the Terminal Services client software registers another Terminal Services License after the client's operating system has been reinstalled. You may notice the second license after you start the Terminal Services Licensing tool and select Windows 2000 Terminal Services Client Access License in the left pane. In the right pane, the client computer's name is listed twice with two different issue times.

To resolve this problem, customers need to contact the Microsoft Registration Authority and Clearinghouse. To contact the Registration Authority and Clearinghouse, call 1-888-571-2048 (in the United States). To contact the Registration Authority and Clearinghouse outside of the United States, obtain the phone number by country. To do this:
1. Start the Terminal Services Licensing tool.
2. Right-click you License server, and then click Properties.  
3. Click Connection Method, and then click Set to Telephone.  
4. Select the appropriate country, and then click OK.
5. On the Action menu, click Install Licenses, and then click Next.  
6. Call the appropriate Customer Service Center using the telephone number displayed.  
7. Click Cancel to close the Terminal Services Licensing tool.

APPLIES TO
• Microsoft Windows Server 2003 Enterprise Edition
• Microsoft Windows Server 2003 Standard Edition
• Microsoft Windows XP Professional Edition
• Microsoft Windows XP Home Edition
• Microsoft Windows 2000 Professional Edition
• Microsoft Windows 2000 Advanced Server
• Microsoft Windows 2000 Server
• Microsoft Windows 98 Standard Edition


Hope this helps,

Matt
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