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srejja

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VoIP...Starting a call center in the Philippines...Cheapest Solution

My company is considering placing a call center in the Philippines where the offsourced employees will be placing phones calls (rarely receiving).  Which VoIP service would serve us best?  
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Dr-IP

The best solution depends on the size and scale of the operation you are planning. Simple put, what’s best for a 500 person call center probably isn’t what’s best for a 50 person call center. Also one has to factor in the needs of the system, such as do you want agents to have direct numbers, or use extensions for customers to call back on. All these things come into play and effect costs, so to be honest you have not given enough detail to give a proper recommendation at this time.  
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At this time the employees in the Philippines will only be placing calls.  There will only be four employees in total.  Stateside we have around 300 employees and are already transitioning over to VoIP for Long Distance.  The four employees do not need direct numbers or extensions to be called back on.  Basically if they are successful in negoitiating a sale or achieve some level of interest the prospects information will be given over to our stateside account managers.  Is this enough info or is more needed?
That’s enough info, but since the scenario in this case is very small scale, and is some what of what I would call a beta test, so you really don’t have much to play with. Initial costs need to be low, and without any long term commitment, so you can’t do things like get a VOIP PBX and hammer out a wholesale deal with one of the wholesale carriers I know to get the best long term deal since you don’t know if this will last long enough at this point to invest that kind of time and money at this point. So the best choice at this time would probably be with Vonage since they are the biggest SHO VIOP carrier, and thus probably the most stable. I'd get the equipment here with numbers local to the home office, arrange for internet access over there and ship the equipment them to them as it will work anywhere in the world that has a decent internet connection.
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scampgb
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If I read from voipjet.com correctly, they charge around 18 cents a minute for their service between the US and the Philippines.  

With Vonage, if I purchase all the equipment over here and get local numbers, the per minute cost of the users in the Philippines would be equivalent to that of a domestic VoIP call, is this correct?
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Glad I could help :-)