MSN Inbox Icon Yellow Triangle??

The MSN Inbox Icon turned into a yellow triangle sometime during the last few days.  If I put my cursor over it I get a message to the effect that I cannot send or receive email.  The Inbox is the only folder that has the yellow triangle icon.

I use Windows 2000.  I recently installed SP 4.

A friend logged onto their AOL account, I then typed inthe MSN url address, logged into my account, and was able to access my email.  BTW, I can log into my MSN Messenger 6.2 and it reflects the correct number of files in the inbox.

Does anyone have an ideas?  I only have the MSN account and can't rely on using someone's AOL in order to access my email.

Thanks for your help.
SLClearyAsked:
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

sunray_2003Commented:
Hi SLCleary,
> A friend logged onto their AOL account,

Do you mean by the above statement that your friend used AOL dialup to logon to internet and then check MSN email ?

What browser you used and how did you go to internet ?

Can you press on inbox and are you able to view all emails ?

Did you try to delete temporary internet files , cookies on your computer and then check if you can go online and view the inbox in MSN ?


SR..
0
SLClearyAuthor Commented:
Hi SR,

Thank you for the response.
I use Broadband DSL (through BellSouth) to logon to the internet using a Westell Wirespeed modem.
I use Internet Explorer version 6.

My friend used my computer (and the above connection) to log onto their AOL account where I was able to logon to MSN and see and read the email in the MSN inbox.

When I logon to MSN and press the inbox icon it shows a message "Could not send or receive e-mail."  I am NOT able to send or receive e-mail.

Yes, I deleted the temporary internet files and cookies on my computer.  Still the same result.

BTW, I have a secondary MSN account and it has no problem ... no yellow triangle icon for the inbox ... and I am able to send and receove messages on that account.

SL
0
sunray_2003Commented:
>> My friend used my computer (and the above connection) to log onto their AOL account where I was able to logon to MSN and see and read the email in the MSN inbox.

Somewhat not clear here. If your friend used the above internet connection , why is that you need to logon to AOL account and from there MSN account ?

Have you tried to use that MSN account in a totally different machine and see if you can access the inbox ?

Have you tried to use a different browser and check the same account
0
Get your problem seen by more experts

Be seen. Boost your question’s priority for more expert views and faster solutions

SLClearyAuthor Commented:
I can log onto AOL
then type in the URL for MSN from AOL
and then I'm able to access the MSN inbox

I can not access the MSN inbox if I go into the MSN application
only if I go into the AOL application and then navigate to MSN from there

The MSN application is only available on this one computer so I only have access to the IE browser.

SL
0
SLClearyAuthor Commented:
Okay.  MSN tech support had we uninstall and then reinstall both MSN Messenger and MSN Explorer.  Didn't help.  I thought it might be a registry problem so I downloaded a registry "cleanup" program that the computer techies at work recommended.  I ran the registry cleanup ... it found a problem with a registry key for MSN ... cleaned it up.  I now have access to my MSN inbox again.  Thanks for your response.
0
moduloCommented:
PAQed with points refunded (500)

modulo
Community Support Moderator
0

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Email Clients

From novice to tech pro — start learning today.

Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.