Internet Explorer does not work!!

I am running Windows ME with Verizon DSL as my ISP. When i click on my IE icon, nothing happens, and when i get into its properties, the home page section is blank, and it does not allow me to save any home page. I can access a web site via my favorites (via "my computer") and mozilla firefox works fine, so does my email. I've run ad-aware SE, which caught ALEXA and deleted it, and Spybot, and Trend Micro's Anitvirus, which discovered JAVA BYTEVER.A, which it said was uncleanable, but did delete it. But IE stil does not work. what can I do? thanks to all in advance. also, i ran hijack, which implied that a registry change was made to change IE's start page, but i did not choose to "fix" anything in Hijack.
narroyo99Asked:
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narroyo99Author Commented:
please help!!
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WerewolfTACommented:
narroyo99,

I'm guessing that you want to keep IE even though you have firefox installed and working?  Alrighty, then.  What version of IE are you using?  I can't remember what shipped with me, but if it was pre-ie6, try downloading and installing IE6 from Microsoft.   If you had previously upgraded IE, you can go into add/remove programs and select to remove it.  It will ask you what you want to do and should give you the option of repairing it.  Give that a shot.  A couple of other anti-malware tools to add to your arsenal are spywareblaster, spywareguard, and bhodaemon.  Make sure you're using the immunization features of spybot and spywareblaster.  & if you're on dsl and don't have a firewall, get one.  At a minimum, get a freebie software one like zone alarm or Kerio personal firewall, preferably supplemented by a router/gateway/nat.

I've met a few people who really liked Windows Me and didn't have problems out of it.  A few.  I was at a TechNet Event where the speaker, from Microsoft, apologized to the audience for Windows Me.  Seriously, get a better OS, if possible.  If not, make sure you're on top of your Windows updates if you haven't been.  

Good Luck!
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SheharyaarSaahilCommented:
>> and when i get into its properties,
goto Advanced section and under Browsing untick Enable Third Party Browser Extensions(requires restart)
Restart and now check if same problem, if NO then it was becoz of a corrupted or bad BHO, try using BHODemon to
disable the BHOs and trace out the culprit one, BHODemon >> http://www.softpedia.com/public/cat/10/17/10-17-71.shtml

>> also, i ran hijack, which implied that a registry change was made to change IE's start page
Run the latest version, get it from here >> http://tools.radiosplace.com/HijackThis.exe
Then scan with it, save the log, and paste it here >> http://www.hijackthis.de/index.php?langselect=english
and it will automatically analyse it for u,,, Fix the entries which it labels as Nasty :)
To Fix, check the lines in Hijackthis scan and click on Fix Checked !!

HJT Log Tutoriol >> http://aumha.org/a/hjttutor.php

CAUTION: Before fixing the entries in hijackthis, make sure that they are really Nasty and can be deleted, better u first research for it on Google and then when u will confirm that they shud be deleted, Fix them. And whenever u run Hijackthis, run it from a New folder on ur desktop, so that in case of any problem, u can take advantages of its created backups of fixed items. And in case if u still face problems in dealing with it, just analyse ur log at the above site, and then scroll down where u will see a Save Analyse button, hit it and it will save ur Log Analysation, then copy the link of that page and paste it here, and we will check it for u :)
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blue_zeeCommented:

After cleaning up your system, you will probably need to reinstall IE, which is quite tricky in WinME.

See here how to do it, the almost painless way:

http://www.btinternet.com/~winnoel/ReInIE.htm

Zee
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narroyo99Author Commented:
I've tried BHODemon, no luck...same with hijack this ; the analyzer found two nasty items, which i deleted, but i still have the same problem with IE...also, I've re-run both Trend Micro and Avast anti-virus, and they both same out clean...any other options besides re-installing ME??
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blue_zeeCommented:
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SheharyaarSaahilCommented:
can you post here the link to you saved analysed log file ??
and does IE open in safemode ??
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narroyo99Author Commented:
IE does not open in safe mode...below is my hijack this log file...the analyzer determined that all items are safe...

Logfile of HijackThis v1.98.2
Scan saved at 10:58:02 PM, on 11/16/2004
Platform: Windows ME (Win9x 4.90.3000)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\SYSTEM\KERNEL32.DLL
C:\WINDOWS\SYSTEM\MSGSRV32.EXE
C:\WINDOWS\SYSTEM\mmtask.tsk
C:\WINDOWS\SYSTEM\MPREXE.EXE
C:\WINDOWS\SYSTEM\MSTASK.EXE
C:\PROGRAM FILES\ALWIL SOFTWARE\AVAST4\ASHSERV.EXE
C:\WINDOWS\EXPLORER.EXE
C:\WINDOWS\SYSTEM\RPCSS.EXE
C:\WINDOWS\SYSTEM\RESTORE\STMGR.EXE
C:\WINDOWS\TASKMON.EXE
C:\WINDOWS\SYSTEM\SYSTRAY.EXE
C:\PROGRAM FILES\ALWIL SOFTWARE\AVAST4\ASHMAISV.EXE
C:\WINDOWS\SYSTEM\WMIEXE.EXE
C:\PROGRAM FILES\INTERNET EXPLORER\IEXPLORE.EXE
C:\WINDOWS\SYSTEM\DDHELP.EXE
C:\WINDOWS\SYSTEM\PSTORES.EXE
C:\PROGRAM FILES\HIJACK THIS\HIJACKTHIS.EXE

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page =
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\PROGRAM FILES\ADOBE\ACROBAT 6.0\READER\ACTIVEX\ACROIEHELPER.DLL
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar2.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar2.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\SYSTEM\MSDXM.OCX
O4 - HKLM\..\Run: [ScanRegistry] C:\WINDOWS\scanregw.exe /autorun
O4 - HKLM\..\Run: [TaskMonitor] C:\WINDOWS\taskmon.exe
O4 - HKLM\..\Run: [SystemTray] SysTray.Exe
O4 - HKLM\..\Run: [ashMaiSv] C:\PROGRA~1\ALWILS~1\AVAST4\ashmaisv.exe
O4 - HKLM\..\RunServices: [SchedulingAgent] mstask.exe
O4 - HKLM\..\RunServices: [*StateMgr] C:\WINDOWS\System\Restore\StateMgr.exe
O4 - HKLM\..\RunServices: [avast!] C:\Program Files\Alwil Software\Avast4\ashServ.exe
O4 - HKCU\..\Run: [SFP] C:\Program Files\Common Files\Verizon Online\SFP\vzSFPWin.EXE /s
O16 - DPF: {4ED9DDF0-7479-4BBE-9335-5A1EDB1D8A21} (McAfee.com Operating System Class) - http://bin.mcafee.com/molbin/shared/mcinsctl/en-us/4,0,0,84/mcinsctl.cab
O16 - DPF: {BCC0FF27-31D9-4614-A68E-C18E1ADA4389} (DwnldGroupMgr Class) - http://bin.mcafee.com/molbin/shared/mcgdmgr/en-us/1,0,0,21/mcgdmgr.cab
O16 - DPF: {56336BCB-3D8A-11D6-A00B-0050DA18DE71} (RdxIE Class) - http://software-dl.real.com/23b2e0e07f4726990019/netzip/RdxIE601.cab
O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai.net/7/840/537/2004061001/housecall.trendmicro.com/housecall/xscan53.cab

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SheharyaarSaahilCommented:
you said IE doesn't open,,,, but its running in background on your system >> C:\PROGRAM FILES\INTERNET EXPLORER\IEXPLORE.EXE

??
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narroyo99Author Commented:
yes, i can "open" IE if I go to the favorites folder and click on any web site, but it is limited : cannot save home page, asks same annoying questions over and over (ex: do you want to save your password, etc), and i cannot open multiple sessions..Clicking the IE icon does not do anything...nor does trying to open it via the start menu/program list....
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SheharyaarSaahilCommented:
then do a repair on it as zee suggested.
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SheharyaarSaahilCommented:
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narroyo99Author Commented:
i'm running windows ME...should i still run the tool?
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SheharyaarSaahilCommented:
yes its marked as "Internet Explorer Fix - General purpose fix for Internet Explorer [Win 98/ME/2000/XP]"
but you will need to download and install VB6 Runtime. get it from the same link.
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narroyo99Author Commented:
tried the IE tool...no luck...still not working as described above...what troubles me is that there is/might be some virus or worm on pc that could do further damage...i could always just use mozilla..
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SheharyaarSaahilCommented:
You HJT log doesn't show any sing of junk item present on your system, this may be also a profile issue, try creating a new user and check there if same problem ??
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narroyo99Author Commented:
sheharyaar, you're right again...i created a new user, logged in as that user, and now IE works fine...thank you so much...but two questions : if i "cancel" at the log in stage, i will continue to be in the zone where IE will not work, so what is the cause of all this? is it a registry issue? Also, I want to install the google toolbar, but a message appeared stating that i had disabled my BHOs and that the app will not install. should i keep third party extensions disables?
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blue_zeeCommented:

Try this:

Search and delete all files with *.PWL extension.

Reboot and when asked for a logon password, DON'T TYPE anything, just press enter.

This should take care of the problem.

Zee
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blue_zeeCommented:

Oh... and enable third party extensions.

Zee
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SheharyaarSaahilCommented:
>> if i "cancel" at the log in stage, i will continue to be in the zone where IE will not work, so what is the cause of all this?
the cause can be the HKEY_CURRENT_USER registry folder, windows stores each user's registry information in registry in a separate HKEY_CURRENT_USER folder, and when information in this folder gets corrupted, we face suhc problem which only corresponds to a single profile and all other users dont have it as they have their own HKEY_Current_User settings and informations :)
So i will recommned to keep with the new user and leave the old one there alosn in a corner :)

>> Also, I want to install the google toolbar, but a message appeared stating that i had disabled my BHOs and that the app will not install. should i keep third party extensions disables?
As zee has said, you can enable the Enable Third Party Browser Extensions back, as your log showsn only three BHOs, one is related to Acrobat and other two are google ones, so they are safe to be enabled !! =)

Cheers ^_^
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WerewolfTACommented:
Just to let you know, you should log in at the login stage instead of hitting cancel if you're planning on accessing resources outside your own computer.  When you don't properly log in, you can get strange intermittent or repeating errors.  As an example, when we were running 98 here at work, if a user would hit cancel at the login, most things would work.  They could surf the Internet, use our JMS program, which hits a SQL backend, etc.  However, there is one point in their workflow where their workstation writes a text file to the SQL server.  If they didn't log into their computer and hit cancel instead, they would get an error message and be unable to write that text file, even though the location for writing the file was open to guests with blank passwords.  We finally figured it out, and after the dictate that they had to log in was not followed by some (and with 98, you could put in damn near anything to log in with, so it wasn't a big chore), we bumped them to XP where they have to log in to the computer, and the problem went away.

I rather doubt that's what your problem is, but something to keep in mind when you're using network resources, especially if you're having problems and trying to troubleshoot.  If you really don't want to have to type, you can just enter a user with a blank password, and then you can hit OK instead of Cancel.  Or bypass the login altogether by using a program with autologin capabilities, such as what's available in tweakui, available for free from Microsoft's web site.
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WerewolfTACommented:
I should also mention that's a really horrible security practice, using a username with a blank password, but 9x/me doesn't really have any security to speak of (easily cracked pwl files, everybody's got root/admin privileges, no login requirements or file system security, etc.), so it won't make a difference.  If you ever move to an OS with security, like an NT or a *nix, don't set up accounts with blank passwords, especially admin accounts, unless you need an open guest account for some reason.
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narroyo99Author Commented:
one more question : i have a backup pc also running windows ME ; If we assume that there's been some corruption to my HKEY_CURRENT_USER registry folder, then can't i just edit and change the reg settings on my corrupted pc to match the settings of my backup/clean pc?
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blue_zeeCommented:
You should try

A registry repair:

Bootup with a startup floppy disk and at the A:\> prompt type

C: (press enter)

Now type:

cd windows\command (press enter)

Your prompt should read C:\Windows\Command, correct?

Now type:

scanreg /fix (space between g and /)

Press enter, wait for the process to finish and reboot WITHOUT the disk.

If that doesn't work, try a registry restore:

Bootup with a startup floppy disk and at the A:\> prompt and repeat the steps above and replace the scanreg command with:

scanreg /restore (space between g and /)

Press enter, select a date PRIOR to the problem, press enter, wait for the process to finish and reboot WITHOUT the disk.

If you don’t have a startup disk, download one from www.bootdisk.com.

Any luck?

Zee

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SheharyaarSaahilCommented:
>> If we assume that there's been some corruption to my HKEY_CURRENT_USER registry folder, then can't i just edit and change the reg settings on my corrupted pc to match the settings of my backup/clean pc?

But for this we should know the "Part" of the registry where corruption has been happened, we cannot copy\import the whole HKEY_CURRENT_USER folder from another system as the settings and informations of the other user must be different from this machine.... and that can screw the whole user !! :)
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narroyo99Author Commented:
i'll leave the pc as is, using the new user since it seems to work, until i upgrade to xp...thanks again to all, and thank you sheharyaar for resolvng the issue...
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SheharyaarSaahilCommented:
you are welcome :)
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