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  • Status: Solved
  • Priority: Medium
  • Security: Public
  • Views: 3619
  • Last Modified:

Corrupted CSR Bluetooth Device - can not uninstall!!!

Hi all!

Recently I've bought a PDA (Acer n30) and I tried to connect it to my Notebook (Acer Travelmate 800) via bluetooth. Unfortunately, Widcomm Driver provided with the notebook was not functioning properly (or so I thought, erratic, intermittant access, confusing settings, etc.), so I was suggested (to my great regret!) to try IVT Bluesoleil driver. I did it, downloaded their trial software version, installed it, just to realise that both icons bluetooth icons (bluesoleil and native windows) are at the system tray... Since I didn't like the software (bluesoleil), I've unistalled it, but now I can not install my widcomm software back. Actually, what worries me the most, my device manager is showing a bluetooth USB/CSR Bluetooth Device with a yellow exclamation mark, but when I try to uninstall it, it says that "Windows could not load the installer for Bluetooth. Contact your hardware vendor for assistance" followed by "Failed to uninstall the device. The device may be requred to boot up the computer"...

HELP?!!! I think that if I could find the way to uninstall the device, and then start from fresh, my old and trusted Widcomm software would do me just nicely...

Another thing to mention is when I click on the properties of the device in question, after the message "Windows could not load the installer for Bluetooth. Contact your hardware vendor for assistance" it shows that the device Manufacturer is IVT corporation, although I think it's not, cause Acer don't use them...

Thank you
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sljapic
Asked:
sljapic
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1 Solution
 
ChrisSchumannCommented:
Start Windows in Safe mode (on XP press F8 very early in the boot process, or click Start, Help and search for safe mode instructions for your version of Windows).

Then start the device manager and delete all the devices in question. Any that remain will be re-installed when you restart normally.
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sljapicAuthor Commented:
No, didn't work... Same message, same problem, just in bad resolution...

In the meantime I have managed to reinstall the offending driver, while that one is in place, replace it with Windows generic and before you reboot, remove the offending driver all together...

Let's keep the fingers corossed, I still didn't check the full functionality...

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sljapicAuthor Commented:
Yes it works...

Thank you for your contributions...

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moduloCommented:
Closed, 500 points refunded.

modulo
Community Support Moderator
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