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Toshiba laptop splash screen

Posted on 2004-11-14
Medium Priority
Last Modified: 2007-12-19
Opening splash screen after XP log on displays msg.

Initialization error: HKDRV Driver is absent!

I know this is a driver problem, but for what?
Have posted this error msg. many times, but with no solution.
Question by:macjenna
LVL 97

Expert Comment

by:Lee W, MVP
ID: 12579621
What model Toshiba?  

You're right - no one has the answer.  I'll try to find it if you can tell me the model (exact model number).

Expert Comment

by:Rok Brnot
ID: 12579667
Try starting windows in SAFE mode (VGA) and (re)install correct video driver.

Expert Comment

ID: 12580035
From what I have gathered, that is the driver for your CD or DVD-rom. You could try and do a repair using the Recoveryconsole, or if you have XP, do a reinstall-in-place, or do a Restore back to the point when it was still working.
Backup your data first.
Alternatively, ask a friend with a similar laptop, to email you that file (with instructions where he found it, probably windows\system32).
Boot into safe mode and put it back where it belongs.
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Author Comment

ID: 12580658
Model is Toshiba satellite 3000 s304
Two comments so far point at VGA or CD/DVD will have to reinstall drivers for both and retest. this error does not prevent the OS from loading nor is there any problems due to this error, all I have to do is click OK to proceed on through XP load. It is so frustrating trying to figure what to do to clear it premanently.

Accepted Solution

fatcontroller earned 1000 total points
ID: 12582783
Hkdrv.sys is part of Toshiba's proprietary power management utility.
If it appears in add/remove programs, as Toshiba Power Management or similar,
uninstall it.
Download the utility, (s3ktpmx.exe is the file you're after) from Tosh's tech
support centre and reinstall.

Author Comment

ID: 12585600
This was right on the money and cleared everything up instantly. Thanks.

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