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MS Outlook program access to office exchange from home

Hi, I am trying to configure my Outlook 2002 to access my office exchange server, I have entered to pop account setting as the routers IP address and the SMTP as my home ISP, also entered my name, email, network username and password. When I do the test the only thing that fails is logging on to the incoming mail server (POP3), I know my network username and password are correct but still it gives me this error.

If I bypass the test and open outlook I keep getting prompted for the username and password,

I would appreciate some help as I am unsure what else is worng.

BTW - Outlook web access works fine for me and we use exchange server 5.5,

Many thanks for any help

Jack :)
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JackHodson
Asked:
JackHodson
1 Solution
 
VahikCommented:
does ur admin allow pop3 into the exchange server?
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JackHodsonIT ManagerAuthor Commented:
I am not sure, how can I check this? I am new to using servers and exchange servers unfortunately, Thanks
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JackHodsonIT ManagerAuthor Commented:
Anyone? :)
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sunray_2003Commented:
Jack,

If this question and your new question are the same ,Please delete the new question..
Then post a question for 20 pts leading experts to this one.

are you just trying to access your office exchange server account at home ?
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JackHodsonIT ManagerAuthor Commented:
yes thats right, trying to connect to the office exchange server from home via ms outlook 2002.

Thanks

PS I can not see how to delete a question?

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sunray_2003Commented:
in that new question (not this question) , at the bottom u shud see delete button
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sunray_2003Commented:
Do you also have pop account in ur outlook and does it work fine ?

Do you have to use VPN to connect to office network ?

what happens if you give ur exchange server domain while creating a new account ... does it accept that
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JackHodsonIT ManagerAuthor Commented:
Thanks for your reply, I did have 2 other pop accounts but have now deleted these incase they were interfering.

I use normal broadband internet, not VPN,the work router has "port forwarding" set to the IP address of the server with MS exchange on it.

not sure what you mean by giving the server domain while creating a new account, still new to me this software.

thanks
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sunray_2003Commented:
close outlook first
go to control panel > mail > email accounts > add a new email account > select exchange server
and after that you need to give the server whichever you are connecting.
what happens if you click that server name , followed by your username and click on NEXT...
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JackHodsonIT ManagerAuthor Commented:
Hi, sorry for the delay in getting back to you, I tried selecting exchange server instead of POP3. In the Microsoft Exchange Server: field I put the IP of our office and my domain username. Is the what you are asking me to do? I get the message - Outlook could not logon, please make sure you are connected to the network.....

Im still confused!

Jack
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sunray_2003Commented:
Jack,

First of all , have you ever connected to your exchange server from home ..  If yes , when did this issue start ?
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JackHodsonIT ManagerAuthor Commented:
never, only via OWA which works fine.

Jack
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sunray_2003Commented:
So first you need to ask your exchange server admin how to connect through outlook , you should use VPN and be able to connect to office machine
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JackHodsonIT ManagerAuthor Commented:
I can use remotely anywhere but this is not as practical as just using just MS Outlook from home, we dont have a proper VPN setup yet
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sunray_2003Commented:
Jack,

If you need to connect to your exchange from home , I see VPN  to be the best option .
There could be other options which I may not be aware of..  OWA is another possibility but you may not be able to use outlook with that.. Why VPN is that you can have a secure connection to the exchange server and that is what admins would like to have.
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JackHodsonIT ManagerAuthor Commented:
ok thanks for your help, just seems odd that it can get this far and fail on one thing (loggging on to server) something tells me it can be fixed if it can get to this.

Thanks again
Jack
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JackHodsonIT ManagerAuthor Commented:
Sorted now, port number is 100 not what it is defualt set to,

Jack
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moduloCommented:
Closed, 500 points refunded.

modulo
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