modem issue

I have a user with a modem, and it is not dialing, it acts like it is about to dial, but then fails? no sound from modem, and then asks to try and reconnect error 678 remote computer did not respond?
eberhardt2329Asked:
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improveyourpcCommented:
eberhardt2329,

Here is some information that may help you:


678 - There is no answer.
679 - Cannot detect carrier.

All versions of Windows - This error can occur if:
You are dialing the wrong number
There is a problem at your ISP or in the telephone network
Your modem is unable to handshake with remote modem before allotted time

Use modem's speaker to listen to connection attempt: Make sure it dials, and make sure you hear remote modem answer tones.

Dial number with regular phone and make sure you hear remote modem answer tones.
Make sure correct phone # is dialed with DUNS - examine Modemlog. (If # dialed is not displayed, adding E1 to extra settings may help. Note also, you may have your telephony/connection settings such that long-distance digit is unintentionally being added to your phone number.)

If you hear your modem handshake, and 678 error appears at same time handshake sound ends, you may need to disable 56k or increase the 'Cancel Call if not connected' time in ControlPanel-> Modems-> Properties-> Connection

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eberhardt2329Author Commented:
now I get a error 777
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eberhardt2329Author Commented:
now I get a no dialtone?
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improveyourpcCommented:
eberhardt2329,

Are you sure you have the correct drivers?


777 - The connection attempt failed because the modem (or other connecting device) on the remote computer is out of order.

This error cannot occur with Windows 95/98 or NT - only with Windows Me or 2K.

This error can occur if you have installed your modem with an incorrect driver. Identify your modem chipset, PCI ID, manufacturer, and make sure you are using the correct driver.

If you get this error, the modem or DUNS may not be installed or set-up properly. See if you can talk to your modem with Hyperterminal setup as described here - if you can, inspect/re-install DUNs; if you cannot, the modem needs to be re-installed. In some cases, a simple cold-boot (shut down - power off - re-start) may solve the problem.

This error may also occur if the number you are dialing is blacklisted.

Many PCI modems include an entry in Windows' ADD/REMOVE PROGRAMS (from Control Panel or System): it is important to remove any installed modems using this remove function to properly update the registry. In some cases where the modem has been installed more than once with different driver versions without proper removal, the registry may be corrupted: if this is the case, only manual editing, restore from backup, or re-installation of Windows may cure the trouble.

Also note: In many cases, PCI modems will not operate in all of your PCI slots - see this page.


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eberhardt2329Author Commented:
it is a windows xp box, i have 5 of them and tehy were all working now the one does not work? I am noyt sure what to do. I am going to try different slots now
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improveyourpcCommented:
eberhardt2329,
OK, if you are going to remove the modem, make sure to uninstall it (remove it) from device manager as well as uninstalling any modem related software.
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eberhardt2329Author Commented:
i tried all slots and reinstalling I am getting no dialing sound any ideas?
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improveyourpcCommented:
What type/brand/model is this modem? It may be more cost effective to just buy a new modem for the customer since they are so cheap these days. I have had similar problems with winmodems in the past.
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improveyourpcCommented:
You may want to try to troubleshoot using this online interactive troubleshooter:

http://www.modemsite.com/56k/tshoot.asp
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