ccureton
asked on
Office 97 compatibility with XP SP2
Is Word 97 / Excel 97 compatible with Win XP SP2? I just installed SP2 and can no longer do mail merges.
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ccureton,
Try this
close all applications
search for normal.dot file in the system and rename it.
restart the system
check if there is any difference in working with mail merge.
not sure if the above would help but just a try .
Try this
close all applications
search for normal.dot file in the system and rename it.
restart the system
check if there is any difference in working with mail merge.
not sure if the above would help but just a try .
ASKER
Worth a try, but it does not make a difference.
ASKER
I'm not technically savy enough to explain why, but Office 97 appears to not be compaible with Windows XP SP2, at least as far as the mail merge function is concerned. Uninstalling and reinstalling Office 97 did not improve the situation. I downloaded and installed a trial version of Office 2003 without making any other changes to my system and the mail merge function, as well as rest of the functions that I've had time to test, work as they should.
ASKER
The status bar in Word 97 says "Waiting for Excel to accept DDE Commands" and that's where the process hangs when attempting to load a document that part of a mail merge or attempting to open a data source .... word then has to be closed with "end task"