cameronbrooks
asked on
windows will not shut down properly
Two days ago, my computer started to act strange, principally not shutting down (dell inspiron 500m, windows xp).
When I try to shut down, I get a a series of alert window that say that a program cannot be terminated, with the following messages:
TRD ww:
c:\windows\system32\glavas .exe
TRD ww:
c:\windows\system32\wuaumq r.exe
TRD ww:
c:\windows\system32\sygate .exe
I have scanned my computer for spyware and two were found and deleted (using Giant Antispyware). I have also scanned for viruses using AVG (none found), and www.antivirus.com (two worms were found - WORM_RBOT.WK). The files indicated that have the worms were removed through the C: window.
But, the problem still persists. The computer will not shut down.
I tried to delete the wuaumqr.exe file in the C: window but it says it can't be found.
Any help is appreciated.
Cameron
When I try to shut down, I get a a series of alert window that say that a program cannot be terminated, with the following messages:
TRD ww:
c:\windows\system32\glavas
TRD ww:
c:\windows\system32\wuaumq
TRD ww:
c:\windows\system32\sygate
I have scanned my computer for spyware and two were found and deleted (using Giant Antispyware). I have also scanned for viruses using AVG (none found), and www.antivirus.com (two worms were found - WORM_RBOT.WK). The files indicated that have the worms were removed through the C: window.
But, the problem still persists. The computer will not shut down.
I tried to delete the wuaumqr.exe file in the C: window but it says it can't be found.
Any help is appreciated.
Cameron
Try to manually close the programs and then shutdown windows
wuaumqr.exe may be attributed as hidden so before search check Search in Hidden files and the search
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ASKER
I'm trying to use one of the online scans (http://www.pandasoftware.com/activescan/com/activescan_principal.htm)
but it seems to stall about 1/3 of the way through the scan. Is this becuse of the worm/virus?
but it seems to stall about 1/3 of the way through the scan. Is this becuse of the worm/virus?
Very likely, we just had an RBOT infection in the building here, it is a beast to clean.
If you can, i would highly suggest a format and reinstall.
If you can, i would highly suggest a format and reinstall.
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