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cameronbrooks

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windows will not shut down properly

Two days ago, my computer started to act strange, principally not shutting down (dell inspiron 500m, windows xp).

When I try to shut down, I get a a series of alert window that say that a program cannot be terminated, with the following messages:

TRD ww:
c:\windows\system32\glavas.exe

TRD ww:
c:\windows\system32\wuaumqr.exe

TRD ww:
c:\windows\system32\sygate.exe

I have scanned my computer for spyware and two were found and deleted (using Giant Antispyware). I have also scanned for viruses using AVG (none found), and www.antivirus.com (two worms were found - WORM_RBOT.WK). The files indicated that have the worms were removed through the C: window.

But, the problem still persists. The computer will not shut down.

I tried to delete the wuaumqr.exe file in the C: window but it says it can't be found.

Any help is appreciated.

Cameron
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Muhammad Ahmad Imran
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Try to manually close the programs and then shutdown windows
wuaumqr.exe may be attributed as hidden so before search check Search in Hidden files and the search
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LeeTutor
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cameronbrooks

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I'm trying to use one of the online scans (http://www.pandasoftware.com/activescan/com/activescan_principal.htm)
but it seems to stall about 1/3 of the way through the scan. Is this becuse of the worm/virus?
Very likely, we just had an RBOT infection in the building here, it is a beast to clean.

If you can, i would highly suggest a format and reinstall.
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