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accidently disabled user account when reenable, can't open mailbox

Posted on 2004-11-15
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Last Modified: 2008-09-11
Hi ,
i Disabled a Very important user account by mistake and after one day,
i reenabled the user account back

i cannot open his email anymore
i receive the error " unable to expand the folder, the set of folders could not be opened, the information store could not be open "

what happend the the mail box
when i went to the drive M , i cannot access to the folder

help !!!!!!!!

exchange 2000
windows 2000
0
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Question by:victorbx
6 Comments
 
LVL 24

Expert Comment

by:David Wilhoit
ID: 12590937
remove mail attributes from the user, run the mailbox cleanup agent in the ESM, then reconnect the mailbox to the user object, see if it works then.

D
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LVL 4

Author Comment

by:victorbx
ID: 12590970
How do i remove the mail attribute from the user ?
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Accepted Solution

by:
David Wilhoit earned 1500 total points
ID: 12591016
right click the user, exchange tasks, remove mail attributes

D
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LVL 4

Author Comment

by:victorbx
ID: 12591348
Thank you for the help,

Please send more details about the procedure next time
i needed to read it from www.petri.co.il

Thanks

Victor
0
 

Expert Comment

by:TheChos
ID: 14702729
Good afternoon, I have the same problem. I appreciate if you can tell me how you fixed it.

Thanks a lot.
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Expert Comment

by:pismobum
ID: 22454012
Thanks for this thread. Especially [Kidego:] It made it easy to duplicate the steps to re-Enable a closed account and it WORKED!
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