accidently disabled user account when reenable, can't open mailbox

Posted on 2004-11-15
Last Modified: 2008-09-11
Hi ,
i Disabled a Very important user account by mistake and after one day,
i reenabled the user account back

i cannot open his email anymore
i receive the error " unable to expand the folder, the set of folders could not be opened, the information store could not be open "

what happend the the mail box
when i went to the drive M , i cannot access to the folder

help !!!!!!!!

exchange 2000
windows 2000
Question by:victorbx
    LVL 24

    Expert Comment

    by:David Wilhoit
    remove mail attributes from the user, run the mailbox cleanup agent in the ESM, then reconnect the mailbox to the user object, see if it works then.

    LVL 4

    Author Comment

    How do i remove the mail attribute from the user ?
    LVL 24

    Accepted Solution

    right click the user, exchange tasks, remove mail attributes

    LVL 4

    Author Comment

    Thank you for the help,

    Please send more details about the procedure next time
    i needed to read it from



    Expert Comment

    Good afternoon, I have the same problem. I appreciate if you can tell me how you fixed it.

    Thanks a lot.

    Expert Comment

    Thanks for this thread. Especially [Kidego:] It made it easy to duplicate the steps to re-Enable a closed account and it WORKED!

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