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accidently disabled user account when reenable, can't open mailbox

Posted on 2004-11-15
Medium Priority
Last Modified: 2008-09-11
Hi ,
i Disabled a Very important user account by mistake and after one day,
i reenabled the user account back

i cannot open his email anymore
i receive the error " unable to expand the folder, the set of folders could not be opened, the information store could not be open "

what happend the the mail box
when i went to the drive M , i cannot access to the folder

help !!!!!!!!

exchange 2000
windows 2000
Question by:victorbx
LVL 24

Expert Comment

by:David Wilhoit
ID: 12590937
remove mail attributes from the user, run the mailbox cleanup agent in the ESM, then reconnect the mailbox to the user object, see if it works then.


Author Comment

ID: 12590970
How do i remove the mail attribute from the user ?
LVL 24

Accepted Solution

David Wilhoit earned 1500 total points
ID: 12591016
right click the user, exchange tasks, remove mail attributes

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Author Comment

ID: 12591348
Thank you for the help,

Please send more details about the procedure next time
i needed to read it from www.petri.co.il



Expert Comment

ID: 14702729
Good afternoon, I have the same problem. I appreciate if you can tell me how you fixed it.

Thanks a lot.

Expert Comment

ID: 22454012
Thanks for this thread. Especially [Kidego:] It made it easy to duplicate the steps to re-Enable a closed account and it WORKED!

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