This is our situation.
Statements and quotes in the form of HTML attachments are generated on a database, picked from the database using a mail daemon program and sent off to the specified address which is inserted by our sales reps.
Now, these HTML attachments are for the majority of the part being received by clients but a handful of clients are not receiving the attachments. They are not receiving
The clients that do not receive the attachments are using Outlook Express 6.
We recently reloaded our mail server and re-installed Windows 2000 Server and Exchange 2000. Before the reload we did not have this issue.
In ‘global settings’ in exchange system manager I have configured the ‘internet message format’ to always use ‘exchange rich text format’ and under the message format tab in ‘Message Encoding’ have checked MIME ‘provide message body as plain text’.
I was advised by another IT expert to do a registry edit (http://www.slipstick.com/outlook/esecup/getexe.htm
) which I did but after testing did not change a thing, so I changed the registry back to how it was originally.
Any help, suggestions or assistance will be much appreciated.