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EXCHANGE 2003 - Information Store loads and then the server freezes

Posted on 2004-11-16
Medium Priority
Last Modified: 2010-08-05
This is an SBS 2003 installation with Exchange 2003 SP1.  The mail server was working fine for 1 week with heavy volume.  I did a bonehead move late one night and did a backup to disk.  I normally back it up to a SAN disk drive but I choose the same volume the server is installed on (E: partition).  I did a full backup, so basically it crashed part way through when it was trying to backup the backup folder to itself.  Since then, I've had intermittent freezing problems with exchange information store.  Now the information store loads and within 60 seconds will freeze the server.  If I load everything but IS, it won't freeze.

How do I run some repairs against the database without starting IS?

ALso, I am wondering if I may need to do a SBS2003 re-install (much as I have done with Exchange 2003 in the past) where it won't overwrite data or settings but re-install the system files.

Question by:fitzpab
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LVL 104

Expert Comment

ID: 12595786
How much space on this drive?
Any errors in the event log? It should be logging something if there is this type of error.


Author Comment

ID: 12596024
Nor errors.  That is what is frustrating about it.  Just freezes.
70GB free space.  It is a large SATA Raid1 array.

Author Comment

ID: 12596655
Anyone know how to start the information store with unmounted databases?  I know once i start msexchangeis I can go to system mgr and dismount them, but it freezes before I can do that...
LVL 104

Accepted Solution

Sembee earned 1500 total points
ID: 12597758
Exchange doesn't just freeze without logging something, unless the database is totally screwed up.
If it is the database then there are some tools from MS, specifically eseutil that might repair the database, but you have to be very careful about running them as they can do more damage if not done correctly. If you aren't sure, then there is only one thing to do...

However I personally would call MS. Don't usually recommend that as most problems can be resolved. They will sit you through every step, and stay with you on the phone until it is done.


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