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Stop error- beginning dump of physical memory

Posted on 2004-11-16
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Last Modified: 2007-12-19
I received a blue screen with a stop error:
"***Stop: 0x0000000A (0x00000000, 0x00000002, 0x00000001, 0x804329BA) IRQL_NOT_LESS_OR_EQUAL.

***Address 804329BA base at 80400000, DateStamp 3ee6c002 - ntoskml.exe

Beginning dump of physical memory"

Any ideas on what this means?  This is the second time this computer has received this message.  How can I fix it?

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Question by:Sheila_Izuka
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Expert Comment

by:cpc2004
ID: 12598057
This is a software error as Windows try to write memory address 0 which violates Windows low memory protection. The failing address is ntoskrnl.exe which is windows kernel which is not the culprit. Usually it is caused by a faulty device driver. Do you upgrade the W2K recently?

I want to know the configuration of your PC. Open System Information (MSINFO32.EXE) and navigate to Hardware Resources > IRQs. Click anywhere in the right pane. Press CTRL-A and then CTRL-C. Copy that data to the clipboard and paste that data in a reply here.

Check the system event log and get all the record id with 1001. Copy the content and paste back here.


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Author Comment

by:Sheila_Izuka
ID: 12608057
How do I check the system event log and get all record ids with 1001?
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by:cpc2004
ID: 12609876
Control Panel -> System Adminstrative Tools -> Event Viewer -> System -> Record 1001
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Author Comment

by:Sheila_Izuka
ID: 12610100
The pc has been upgraded from Windows 98 to Windows

When I opened System Information and navigated to Hardware Resources > IRQ's, I clicked on the right pane and was not able to copy the data.  It didn't allow me to do a CTRL-A and CTRL-C.  I tried taking of snapshot of the screen ALT-Printscreen, but this comment section doesn't allow me to paste.  Any other suggestions?

Also, I was able to check the system event log and found 5 record entries with record id 1001.  Here they are:

The computer has rebooted from a bugcheck.  The bugcheck was: 0x00000050 (0xfffffffb, 0x00000000, 0x8046b462, 0x00000000). Microsoft Windows 2000 [v15.2195]. A dump was saved in: C:\WINNT2\Minidump\Mini061504-01.dmp.

The computer has rebooted from a bugcheck.  The bugcheck was: 0x0000001e (0xc0000005, 0x8044fa7d, 0x00000000, 0x0000017c). Microsoft Windows 2000 [v15.2195]. A dump was saved in: C:\WINNT2\Minidump\Mini080904-01.dmp.

The computer has rebooted from a bugcheck.  The bugcheck was: 0x0000000a (0x00000000, 0x00000002, 0x00000001, 0x804329ba). Microsoft Windows 2000 [v15.2195]. A dump was saved in: C:\WINNT2\Minidump\Mini111604-01.dmp.

The computer has rebooted from a bugcheck.  The bugcheck was: 0x000000d1 (0xf97ce248, 0x00000002, 0x00000000, 0xbff891e5). Microsoft Windows 2000 [v15.2195]. A dump was saved in: C:\WINNT2\Minidump\Mini101804-01.dmp.

The computer has rebooted from a bugcheck.  The bugcheck was: 0x00000050 (0xf97ce23a, 0x00000001, 0x804a7cc9, 0x00000000). Microsoft Windows 2000 [v15.2195]. A dump was saved in: C:\WINNT2\Minidump\Mini081904-01.dmp.
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Author Comment

by:Sheila_Izuka
ID: 12610112
Sorry, to finish my thought (first line of last entry), the pc had been upgraded a few months ago from Windows 98 to Windows 2000.  This problem only surfaced yesterday.

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Expert Comment

by:cpc2004
ID: 12610178
Thanks for your information. From the failing instruction address, I believe that Windows crashes at ntoskrnl.exe which is windows kernel and it is unlikely it is culprit. If you are using nVidia Display Card, you have to download the latest display card driver from www.nvidia.com.

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Author Comment

by:Sheila_Izuka
ID: 12617222
what is a nVidia Display Card, and can I determine if I am using it?
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Expert Comment

by:cpc2004
ID: 12618476
Open System Information (MSINFO32.EXE) and navigate to Hardware Resources > IRQs. Click anywhere in the right pane.  Press CTRL-A and then CTRL-C. Copy that data to the clipboard and paste that data here.

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Author Comment

by:Sheila_Izuka
ID: 12620411
I tried copying and pasting the Hardware Resources > IRQs in System Information by clicking anywhere in the right pane and pressing CTRL-A and then CTRL-C.
It doesn't allow me to copy any information.  How else can I determine if I am using a nVidia Display Card?
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Expert Comment

by:cpc2004
ID: 12620639
You must click anywhere in the right pane and issue CTRL-A is select all and CTRL-C. If cursor is at left pane, CTRL-A does not work.  Use Panel option Edit to select all and then select copy. It should work.
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Author Comment

by:Sheila_Izuka
ID: 12621023
I followed your instructions and still cannot copy and paste the information.  

Please send me a sample of the "copy" and "Pasted" data, so I have a better understanding of what you are looking for.

Thank you
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Expert Comment

by:cpc2004
ID: 12621090
Type msinfo32 and then select Element.  Select Display and it shows the display card model and version
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Author Comment

by:Sheila_Izuka
ID: 12628435
I am running a Windows 2000 o/s, perhaps this is the reason I cannot copy and paste the information.
Since I cannot copy and paste, I will simply type in the info taken from the right panel of msinfo32 > Hardware> IRQs

IRQ Number                Device

    9                      Microsoft ACPI-Compliant System
    9                      S3 Inc. Savage4
    9                      Intel 82371AB/EB PCI to USB Universal Host Controller
    9                      YAMAHA Native DS1 WDM Driver
    9                      3Com EtherLink XL 10/100 PCI for Complete PC Management NIC
    8                      System CMOS/real time clock
   13                     Numeric data processor
    6                      Standard floppy disk controller
    4                      Communications Port (COM1)
    3                      Communications Port (COM2)
    1                      Standard 101/102-Key or Microsoft Natural PS/2 Keyboard
   12                     PS/2 Compatible Mouse
   14                     Primary IDE Channel
   14                     SCSI/RAID Host Controller
   15                     Secondary IDE Channel
   15                     SCSI/RAID Host Controller

Hope this helps
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Author Comment

by:Sheila_Izuka
ID: 12628466
You also requested the display card model and version.  This is what I found under msinfo32 > Components > Display
 
 Item                            Value

Name                         S3 Inc. Savage4
Adapter Type              S3 Savage4, S3 compatible
Resolution                   800 x 600 x 85 hertz
Bits/Pixel                     32

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Expert Comment

by:cpc2004
ID: 12630362
Thanks for your information. You are using nVidia Display Card. I need to study the minidump. Can you attach  C:\WINNT2\Minidump\Mini101804-01.dmp at any webspace so I can download the minidump



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Author Comment

by:Sheila_Izuka
ID: 12630919
I have the Mini101304-01.dmp minidump file.  I don't know what you mean by webspace.  Please explain how I can get this file to you.

Thanks for help!
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Expert Comment

by:cpc2004
ID: 12631234
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Author Comment

by:Sheila_Izuka
ID: 12631544
freewebspace.com is not free at all.  You would have to pay to upload your website to make it available to others.  

any other suggestions?
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by:cpc2004
ID: 12631813
Email the Expert Exchange Adminstration and ask can you attach a minidump at Expert Exchange Webspace.
 
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Expert Comment

by:cpc2004
ID: 12633110
Use the passive approach. Disable the auto restart and wait for the next occurence. Drop down the failiing module if it is crashed at ntoskrnl.exe

Right click My Computer>Properties>Advanced>Startup and Recovery Settings and uncheck Automatically Restart.

A sample blue screen is as follows:

PAGE_FAULT_IN_NONPAGED_AREA

If this is the first time you've see this stop error screen, restart your
computer. If this screen appears again, follow these steps:
Check to make sure any new hardware of software is
properly installed. if this is a new installation ask your hardware or
software namfacturer for any windows updates you might need. If problems
continue, disable or remove any newly installed hardware or software
Disable BIOS memory option such as caching or shadowing, if you need
to use safe mode to remove or disable components restart your computer,
press F8 to select advanced startup options, and then select safe mode

STOP: 0x000000050 (OXF9CBC4AB, 0x00000000, OXF9CBC4AB, xxxxxxxx)
cap256.sys-address: F9CBC4AB base at F9CBA000 Date stamp 00000000

Hope it can help you
cpc2004
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Author Comment

by:Sheila_Izuka
ID: 12660738
I emailed the Expert Exchange Administration, but they do not provide a space to upload files.

The machine hasn't run into any problems since I first posted this issue.  

You were saying that if a nVidia card was used then the driver needs to be updated?  How can I update the driver?  I would prefer to nip the problem in the bud vs. waiting for another occurrence.


Thanks,
~Sheila
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Expert Comment

by:cpc2004
ID: 12660889
You are not using nVidia Display card. Can you provide a list of software running in the PC?
Open System Information (MSINFO32.EXE) and navigate to Software > Program Group. Click anywhere in the right pane and then press CTRL-A and then CTRL-C. You have copied that data to the clipboard. Paste that data in a reply here.
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Expert Comment

by:cpc2004
ID: 12688594
Drop down the email here and I will reply to you. You reply back and attach all the minidump. I think it will not violate the EE's regulation as any experts who are interested to read your dump will email you.
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Author Comment

by:Sheila_Izuka
ID: 12709158
What do you mean by "drop down the email here?"  
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Expert Comment

by:cpc2004
ID: 12710763
Check my profile and you can find my email address.
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Expert Comment

by:cpc2004
ID: 12714893
I've received your minidump. However it is inaccessible by windbg. What is the service pack level of your W2K? Can you email two more dumps to me?
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Expert Comment

by:cpc2004
ID: 12850084
As I cannot access your dump can you install pstat and copy the result and paste back here. From the output of pstat, may be I can find out the culprit
http://www.microsoft.com/windows2000/techinfo/reskit/tools/existing/pstat-o.asp 
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Expert Comment

by:cpc2004
ID: 12972850
Have you download the pstat? I want the output of pstat to find out the culprit of your problem.
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Expert Comment

by:cpc2004
ID: 13163756
Your system crash is related to faulty mother board as your dump is inacessible. I've resolved two problem relating to faulty motherboard and their minidump is inaccessible


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Accepted Solution

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cpc2004 earned 375 total points
ID: 13824833
If you want to pursue the root cause of the problem, email the latest dump to me? Otherwise close the problem.
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