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Re-install Norton Internet Security 2004 professional

XP pro operating system.  I tried to remove Norton Internet Security 2004 because of a conflict with a wireless router software, that kept stating Norton Firewall was a conflict.

I followed Norton's removal instructions and also cleared the registry.  I now want to install Internet Security.

When I try to install the installation gets part way (Privacy control) and halts with the follwoing message:

File C:\Config.Msi\2187d4.rbf

Can anyone help?  Have tried Norton's help pages to reinstall - but still get the same message.

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David_G1964
Asked:
David_G1964
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1 Solution
 
SheharyaarSaahilCommented:
Hello David_G1964 =)

>> C:\Config.Msi\2187d4.rbf
can you find this folder on your hard drive ??
Also what is the exact error, i mean any cannot copy or access denied type error ??
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SheharyaarSaahilCommented:
>> C:\Config.Msi\2187d4.rbf
>> can you find this folder on your hard drive ??

Ok my bad, this should be the hidden file in the root of C: drive.
Sorry about the confusion =\

Now are you getting this error >> "Norton Internet Security installation has failed. Would you like to try again?"
If yes then plzz check this page.

Error: "Norton Internet Security installation has failed. Would you like to try again?" while installing Norton Internet Security 2004
http://service1.symantec.com/SUPPORT/nip.nsf/e2e4ce613b66167c88256d8e0076b032/b65929e78083ada888256db8007243ab?OpenDocument&prod=Norton%20Internet%20Security&ver=2004%20Professional&src=sg&pcode=nis&svy=&csm=no
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knoxj81Commented:
Good Morning David,

Overview:
.RBF file is an extension for Oracle backup file. This might not have an impact on your issue, but I thought I throw it in there. Now lets analyze the issue at hand. Correct me if im wrong but your real problem is "Norton Internet Security 2004 because of a conflict with a wireless router software, that kept stating Norton Firewall was a conflict." Now in a case like this I would recommend using different "Internet Security" software. My reasons for recommending this is because Norton isn't really that secure at all(I'll explain in a later). Also, if it's causing problems with your wireless well it's NOT helping in that matter, unless their definition of security is to lock you out of your own network. All kidding aside, I'm going to list a few sites that show some of Symantec (Norton products) vulnerablities. Also, I'm going to list a product you can use in Norton's place, that will provide you with the secuirty that you deserve w/o major issue, as well as not costing you a thing.

Alternitive:
Sygate Personal Firewall (Free edition)
http://smb.sygate.com/products/spf_standard.htm

Sygate Personal Firewall Pro
http://smb.sygate.com/download_buy.htm

Both versions are great, the Pro version is 39.95, the other one is free.

Proof:
Here's a site that show a few of Norton's issues:
http://eeye.com/html/research/advisories/index.html

Also go here: and for the vendor select Symantec form the drop down menu and click "SUBMIT." It will pull up all the exploits on symantec from today back to 1999.
http://www.securityfocus.com/bid

Conculsion:
I recommend this because you've only experienced one of the many issues the defaults settings on Norton can cause. Its important to use security software that works without causing you the headaches that you pay not to have! The choice is yours, all I can do is offer solutions.

** If your still wanting to use and reinstall Norton, try running these products to assure that you have properly removed the entire content of Norton. They tend to leave a few registry files behind, which can cause this conflict.
CCleaner - http://www.majorgeeks.com/download.php?det=4191
This program will insure you that all traces removed once you complete your uninstall.

RegCleaner - http://www.majorgeeks.com/download.php?det=460
This program will remove any missing or invalid registry entries as well as perform a complete backup of changes you made.

Good luck on your mission!

Pending your response,

Jorden
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David_G1964Author Commented:
Hi there knoxj81,

I have downloaded the sygate personal firewall after reading some of the stuff on those links.  I also ran CCleaner and RegCleaner after once again following Symantec's removal procedures.  And once again I tried to load the wireless software and guess what?  Yep, it still states there is a Norton Personal Firewall conflict.  My ISP gave me Symantec's help line number and all they could suggest was exactly what I've already done!

How the hell do I get rid of this Norton Firewall conflict - it's driving me crazy.  One thing is for sure - I will never buy another symantec product again.
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SheharyaarSaahilCommented:
David, may i ask the EXACT error the router throws about norton ??
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David_G1964Author Commented:
Okay,

Insert CD to install wireless router software.  I accept the licence agreement.

The message is:

Conflicting applications detected.

The computer wix=zzard has detected the following the following applications installed on your computer which conflict with the operation of your BT wireless network 1250.

It then highlights Norton Personal Firewall and states you must uninstall this application.

Cheers,  Dave
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SheharyaarSaahilCommented:
okkkk not a single byte of inforamtion available on this error or problem on the whole internet..... =\
and as i can remember,,,, you did a repair install on this system after getting the error config\system file missing.... right ??
s
o even after doing the repair install.... tis outer software is throwing the norton detected error :-o
its weird man..... does Symantec or Norton entries are still present in regedit(ofcourse im not asking to remove them like before)? :)
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David_G1964Author Commented:
Yes you are correct - I did a repair install of XP pro after getting the erro config\system file missing and yes even after doing the repair the wireless network software wizzard is throwing up this norton delete error.

I have done the manual hunt the Norton - Symantec references in regedit and there is nothing there as far as I can see.

As you say this is all getting a bit weird!  I contacted my service provider who also supply the router and software and they suggested I contact Symantec who will do an online diagnostic to see where the problem may be.  The problem with this, is that the help line is only open 09.00 - 17.00 hrs and I work and my PC is at home - really helpful of Symantec!!

Any more suggestions?  Cheers,  David
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David_G1964Author Commented:
Okay - should I consider reformatting my HD, surely that will 'zap' and clean all elements of Norton/Symantec?  I have managed to borrow a 20 Gig usb HD - now this would be a last resort to reformat.  If I decide to do this, how do I ensure all my data, files,passwords, programmes are copied to the back-up HD?  I have a lot of emails that I need to keep and I use icuII that has a quite a pals on my list - how do I ensure I move all the programme and maintain contacts/pal lists?
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SheharyaarSaahilCommented:
just tell me one thing before i suggest anything else.... before running and after running the repair install.... is it the Only User Account which you were using ans still using it ??
If yes then can you try creating a new user with Administrative rights and check there for the problem ??
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David_G1964Author Commented:
Yes I was using the only user account and I'm still using it.  Not sure how I creat a new user with Admin rights but I'll have a go.
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SheharyaarSaahilCommented:
from Start>Control Panel>User Account>click Create A New User and when it will ask for the type choose Adminsitrator :)
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David_G1964Author Commented:
okay created a new account - administrator
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SheharyaarSaahilCommented:
restart and login with it, and from there try to install the router software.... check if same message ??
and just confirming.... was this router and its software ever installed on your amchine before or is it the firsttime you are trying to load it on your system ?
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David_G1964Author Commented:
Okay - not good news. Did restart and login with new name... tried to install router software and the same message.  The router software has never been installed on this machine before - its the first time.
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SheharyaarSaahilCommented:
what im afraid of is that.... when you first ran this router software.... it found Norton and written the information in registry, and now upon running it again and again its not bothering to search again and just picking up the old information from the old registry..... =\

Is this software a valid software, i mean like not a driver type thingie... coz if its a real software, then try to look for its name in regedit and check if it comes with anything ??
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knoxj81Commented:
Sheharyaarsaahil & David,

Don't you think if it was leaving old information in the registry than these two programs would have cleaned up any left over registry information??

CCleaner - http://www.majorgeeks.com/download.php?det=4191
This program will insure you that all traces removed once you complete your uninstall.

RegCleaner - http://www.majorgeeks.com/download.php?det=460
This program will remove any missing or invalid registry entries as well as perform a complete backup of changes you made

If you don't think these products will remove all the crap, you can manually search the registry for 2 keywords, "Norton" and "symantec" and delete everything it picks up. Also, clean your TEMP folder (c:\windows\temp). I would run both those tools as well. Also, check for "BT wireless" in the registry and remove all that. Then reboot and restart your process, GOOD LUCK!

KEEP US POSTED,

Jorden
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SheharyaarSaahilCommented:
Norton and Symantect are not there..... i was refering to that BT Wireless software :)
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knoxj81Commented:
Either way the 'regcleaner' would remove any traces of uninstalled programs, thats the purpose of the program.
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SheharyaarSaahilCommented:
>> uninstalled programs
BT Wireless software was never installed on the machine so that it cud be uninstalled :)
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David_G1964Author Commented:
okay guys... here goes, I've made some progress!!!  I backed-up all my data to a second hard drive, reformatted the main HD and reinstalled Windows XP and the wireless router software.  I am able to see the Netgear WG311 v2 PCMI card and the router communicate!  However, I now get the Disable Windows XP Configuration Manger message that staes:

To fully control your WG311 v2 adaptor using the Netgear Smart Wireless Settings Utility, you need to deselect the Windows XP wireless network configuration utility.

To choose the Netgear Smart Wireless Settings Utikity, click yes to proceed.

If I click yes or no, my pc hangs, then goes blue screen dumping memory with a BAD_POOL_HEADER message.

Any more suggestions?  I feel we are getting closer to solving all this...

Cheers,

Dave
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David_G1964Author Commented:
Okay the exact error is:

0x000000016 (0x00000020, 0x81208A78, 0X81208A88,0X1A020001)  not sure if that will help diagnose the problem?
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SheharyaarSaahilCommented:
David..... are you sure that this modem is in GOOD state and can work with WinXP ??
i mean have you ever used it before successfully with any of the system!
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David_G1964Author Commented:
It has taken a while to resolve this problem - but the problem was the Netgwear wireless PCI adaptor.  Replaced that and all is well.  Cheers, Dave
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SheharyaarSaahilCommented:
oh that's cool..... ^_^
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