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Router: failed to connect to the SMTP Host hotmail.com because the server is not responding.

When trying to send mail from Lotus Notes to Hotmail email accounts. The following message is bounced back:

"Router: failed to connect to the SMTP Host hotmail.com because the server is not responding."

Does anyone know how to resolve this issue?

Regards
Texal

ASKER CERTIFIED SOLUTION

Robing66066

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Texal

ASKER

Thanks for the reply

I successfully sent an email from a telnet session. I have restarted the Lotus mail routing service also just in case this helps.

Just curious by sending via telnet does this bypass the Domino server? If so do you think this may be a Domino server issue?

Texal

ASKER

Just to add this email did arrive in my junk mail

Robing66066

Yes, the telnet bypasses the Domino server. What you did means that the Domino server should be completely capable of sending SMTP mail. If you can do it through telnet, it should be able to do it too.

So, it certainly seems possible you have a problem with the Domino server. Have you ever been able to send to hotmail? Did something just recently change on the server? I can't find anything on problems between hotmail and domino, so I'd say something is a little off -- it likely isn't a pure Domino problem.

Texal

ASKER

Mail being sent to hotmail is no longer bouncing, will check tonight with Hotmail users to see if the emails have been received and then let you know of the results tomorrow.

Cheers

Robing66066

Oh. Good to hear. Good luck.

Texal

ASKER

Emails are now being received. Thanks to the troubleshooting steps provided by Robing66066 for narrowing this issue down. At this stage it seems that the restarting of the Lotus Mail Router has had the desired effect on Hotmail related email.

Robing66066

Glad to hear it. Thanks for the grade and points...