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Unable to install driver for Dell A960 multifunction printer

I've been trying to install the software for my new printer.  Everey time I get an error message saying the driver is not installed or the specified print monitor is unknown.  I've tried unhooking the printer and installing the software first.  But I can't get past , you need to hook up your printer before the software can be installed.  My OS is XP Home.
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Katdew50
Asked:
Katdew50
1 Solution
 
nobusCommented:
you could download the printer drivers from here :

http://support.dell.com/support/downloads/index.aspx?~ck=mn

or get service there
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jvuzCommented:
Before reinstalling the printer, remove the driver too.

http://support.esri.com/index.cfm?fa=knowledgebase.techarticles.articleShow&d=23121

Procedure

1. Click Start > Settings > Printers.

2. Highlight the printer that should be removed and click Delete.

3. Click Yes, when prompted.

4. In the Printers list go to File > Server Properties > Drivers.

5. Highlight the printer that was deleted, click Remove and Yes, when prompted.

 If an error message appears stating that the driver is still in use, a driver was selected that is not related to the printer that was deleted.
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Katdew50Author Commented:
Thanks.  I already did all that and I cannot install the printer driver without the printer being hooked up.  The downloaded printer driver is not just the driver.  It includes the same software as on the installation CD.  If I could just identify the driver and know where to put it, maybe that would do it?
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Katdew50Author Commented:
Update!!
I fixed my problem with the following quote from forum.Brianmadden.com

[quote]ORIGINAL:  Guest

I had the same problem, I eventually found that the service "LEXbce server" had been disabled, I changed the startup to automatic and then scanned for new printers and all work fine.

To check the service:
right click "My Computer" -> Manage > "Services and Applications" > services

I used the latest verion of the drivers from dell.
[/quote]

Thanks anyway.
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jvuzCommented:
Glad you've solved your problem.

To close this question, please post a 0-points question to the community support asking to close this question and ask for a refund. Also add this link to it, that way they know which question  it is.
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Katdew50Author Commented:
I hope I'm doing this right.  I would like to close this question now.  Thanks everyone
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jvuzCommented:
Sorry, you accepted my last post. I'll post a question to community supoort to close this question and give you a refund as we didn't solved your problem, but you did it yourself.

Jvuz.
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ee_ai_constructCommented:
Question answered by asker or dialog valuable.
Closed, 500 points refunded.
ee_ai_construct (replacement part #xm34)
Community Support Admin
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jvuzCommented:
Thanx,

Jvuz
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i-ultimoCommented:
Hi-

This is the 2nd printer problem I had (different stations) and would like to say thanks for the advice.  Printer installs now!

Thanks!

i'Ultimo Design Co.
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