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Computer problems after booting up

Posted on 2004-11-17
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I am trying to run a Packard Bell 9601 with an MS 6168 Ver 2 Mobo. with Win 98 SE and 128 Mb PC100 RAM 10 Gb HD

The initial screen shows gobbledegook and whilst i have reset the Cmos Battery Jumper after overnight it reverted to the same screen.
The first Windows 98 screen has broken Vertical lines  and when it finally loads, there appears to be 2 mouse pointers and when the mouse moves it "wipes the image away". I think the Mobo might be failing. This computer was standing Idle for about 6 months in storage. Any suggestions please
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Question by:johnakelman
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by:nobus
ID: 12603126
i think your mobo is set to a too high resolution, that the display cannot handle.
boot up in safe mode, right click on an empty space , select properties (or settings) and set the resolution to 480x600
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by:nobus
ID: 12603131
Sorry, i meant the video card, not the mobo
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by:johnakelman
ID: 12603202
WIll  try that and let you know

Thanks
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by:rid
ID: 12603432
It could be a video card malfunction, especially if the POST screen is messed up - that screen is plain old VGA and any vid card and monitor should be able to handle that.

Have you tried reseating the video card?
/RID
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by:nobus
ID: 12603459
Did it work before?
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by:johnakelman
ID: 12603564
The Graphics are on board with this Mobo, I have however added a spare Hard drive with win 98 on and this has booted up. The POST Screen however is still messed up and also before windows loads the screen has a number of "broken" pixel elements. I guess the best thing to do is reload the drivers, but so far I have been unable to find the MS 6168 Drivers on the internet
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by:johnakelman
ID: 12603571
Yes apparrantly it did work before
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by:nobus
ID: 12603654
if the post scren is messed up, drivers won't help you.
You could try another video card, if you can disable this on board one in the BIOS.
A cheap PCI one will  do
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Expert Comment

by:djsuperz
ID: 12603816
Is your video always looking messed up? Did you check your monitor?
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by:JohnnyCanuck
ID: 12603898
Check the connector where it plugs into the computer.  Do you see any bent pins?  Funny pixels and artifacts on the screen usually indicate bad video ram.  Try nobus' suggestion.
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by:DoTheDEW335
ID: 12604335
I would try hookin up a diff monitor or testing that one like djsuperz said.
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by:Cyber-Dude
ID: 12604539
It could be both display adapter and memory module (the inability to refresh the memory module properly may leave 'garbage' thus causing the computer to misbehave. Try to put the memory module on another PC system and see what it is its reaction.

Also, did you go the 'drivers' direction as far as it goes for the OS? And.. yes, you can find the drivers through the following site:
1. Download a software called 'Everest eversoft' and install it on your PC.
2. Diagnose wht display adapter you have and what mobo you ma have;
3. Post the results here (or follow the link it may propose you there):

http://www.snapfiles.com/get/everest.html

Good luck

Cyber
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Author Comment

by:johnakelman
ID: 12606171
I checked the unit with 2 monitors and had the same problem with each,

I have been unabel to find the drivers for the Mobo but loaded a driver for the Monitor whcih as worked with other Motherboards. I can only it get to work in 16 colouts and 640 x 480 mode

I ran a diagnostic memory tester which  showed the memory as being Ok but will check it out on another System to be doubly sure.
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nobus earned 1500 total points
ID: 12606362
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by:BjornEricsson
ID: 12607255
johnakelman,
This sounds unfortunally like a damaged video chip and since there is on-board graphics I would suggest that you try and bypass this by disabling the videocard in the BIOS and then try with another PCI card. If this still doesn't work it is defenitly a damage on the motherboard.  I'm sorry, this is not the kind of comment you would like to hear.
Anyway, this is my honest opinion.
/B
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by:Cyber-Dude
ID: 12608370
Also, try to update BIOS:
http://www.msi.com.tw/program/support/download/dld/spt_dld_detail.php?UID=268&kind=1

Better yet, there is a utility called LiveUpdate (Not the Norton) which might diagnose and sole the mobo problems;
http://www.msi.com.tw/program/support/software/swr/spt_swr_list.php?kind=1

Good luck

Cyber
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by:RyanCh
ID: 12611084
Allow me to summarize the possible options here (please remember to give credit to those who origionally posted the ideas)

Problem: - Bad Video memory.  Add a cheap PCI video card and have the system boot through it.  (settings to do so can be found in the bios)

Problem:  Motherboard corruption - Use 'live update' program to see if a problem can be found.  Post results if you do.

Problem: - Motherboard Bios corrupted.  Trying the other two are eaiser and not expensive, this is suggested only after other two have been tried.  Information on bios updating provided by Cyber-Dude

Now, my personal opinion.  If his onboard video is the problem, then there is little drivers will do to fix it, the basic power-on screen doesn't rely on the windows drivers.  Therefore if its a video problem, you'll need that extra card.  From my point of view, it does looks more like an onboard video problem than a problem with the mobo (i know its onboard, so it is the motherboard, but i consider them basically separate anyeay).  So as others said before, i'd go to the motherboard test software because thats the cheapest and eaisest, then get a separate video card.  Flashing the bios if the mobo is still good is probably your last resort, but it is quite possible that flashin the bios will not fix your problem if it is indeed the onboard video causing the issue.
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by:johnakelman
ID: 12960626
I have istalled a new Motherboard and all is well please award the pointd tyo nobus and lclose the question
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