My clients windows 2000 pc occasionally shuts down

Posted on 2004-11-17
Last Modified: 2010-04-13
My client has a win2k pc and sometimes it shuts down on his own.  I am aware there was a problem like this with 98 or 2k and he has not downloaded the updates so I recommended this first....  He has the lastest AV software and it is upto date and I think he uses ADAWARE and im fairly sure this is a system issue rather than a virus problem

has anyone got any ideas?


Question by:auraorange
    LVL 22

    Expert Comment

    Check your RAM:
    LVL 30

    Accepted Solution

    Need some information.

    #1:  When was the system last defragged?
           ( If a system becomes congested, it will shut down,
             It has no available space to run in )

    #2: Look in the [Event Viewer] for any Errors?
          (Application & System Errors will be logged for all
            Errors that occur on the NT System)

    #3: Hardware issues: Make sure that your hardware is running at required levels.
       (Video Cards that are going bad will make your computer shutdown
         If the Video Card has a "Fan" on it, make sure that it is working.
        Power up, and watch the fan, or hold hand under it, or take your finger and "Barely" touch it, to check for spinning)

    #4:       Power Supply, that is bad will make it shut down (Check the Power Supply, by putting your hand over the fan, if it not blowing, then it is bad, If you smell a strong odor, then it is probably burnt up.
    And if it is burnt up, the fan will still run, or will not run)

    #5: Processor, make sure that the fans are blowing, and that all
    Mother Board fans are working properly, and that the tower has all fans working to blow the hot-hair out. Try putting a small-house-fan beside the tower, blowing into it, to help keep things cool.

    #6: Other hardware that are connected to the computer.
    I.e.: Sound Card, Ethernet Card, and so forth, will usually create the
    Blue Screen of Death, as well as the Video Card, if they are having
    Driver Errors, But if the Cards are simply going bad, then can cause
    Undesirable shut downs.

      That is all that I can think of at the moment.
      Test all the above. And see if you find another.

       Please post the " Event Viewer " information here.
       That is, if you find anything in it?
       And also let me know about the "Disk Defrag"

    Take Care
    LVL 30

    Expert Comment

    by:Wayne Barron
    What was the outcome of the problem?

    Thank you for the points.

    LVL 2

    Author Comment

    the psu and cpu fans being replaced solved the issue

    thank you
    LVL 30

    Expert Comment

    by:Wayne Barron
    Good deal.
    Nothing expensive.
    That is always good news Right?

    Take Care and really glad that it was a cheapy instead of a wallet buster.

    Take Care and have a Wonderful Thanksgiving holiday


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