HP LaserJet 5SI not printing from trays 2 & 3

Posted on 2004-11-17
Last Modified: 2013-12-15
I can print from the manual feed with no problem.  I noticed in trays 2 & 3 the paper rises into place, it sounds as if it is going to print but the pick up rollers do not turn.  I installed a maintenance kit and replaced the input assembly and it still shows 13.2 error (paper jam).

Any suggestions would be appreciated.

Question by:mongrel74

    Author Comment

    I figured out the problem.  There is a roller underneath the manual feed tray but after the pickup rollers for the tray.  There is a spring under that roller that was not seated correctly.  I reseated it and ran test pages from every tray several times and it works.

    Accepted Solution

    PAQed with points refunded (250)

    Community Support Moderator

    Write Comment

    Please enter a first name

    Please enter a last name

    We will never share this with anyone.

    Featured Post

    Highfive + Dolby Voice = No More Audio Complaints!

    Poor audio quality is one of the top reasons people don’t use video conferencing. Get the crispest, clearest audio powered by Dolby Voice in every meeting. Highfive and Dolby Voice deliver the best video conferencing and audio experience for every meeting and every room.

    How to solve seemingly unsolvable printer issues. Users sometimes run into printing issues where all the normal steps do not seem to work. Well the steps below can show users how to take one extra step beyond the normal steps needed to remove old…
    Causes of paper jams:The following are the main causes of paper jams. Guides:If the guides for the paper are not set correctly they may cause the paper to enter at an angle. You should ensure that the guides are set correctly for the paper type a…
    how to add IIS SMTP to handle application/Scanner relays into office 365.
    This video discusses moving either the default database or any database to a new volume.

    760 members asked questions and received personalized solutions in the past 7 days.

    Join the community of 500,000 technology professionals and ask your questions.

    Join & Ask a Question

    Need Help in Real-Time?

    Connect with top rated Experts

    12 Experts available now in Live!

    Get 1:1 Help Now