There was a power brownout and one of my users PC (running Windows 98SE) shut down. Now she can open Outlook (2000 SR1) and the new messages are received; however, when she tries to open one she just gets the hour glass and eventually Task Manager shows that Outlook stopped responding. Outlook is being used with an Exchange Server. I can access her Exchange mailbox from another PC with no problem. Additionally this same thing happens when she tries to create a new message. Here is what I have tried so far:
1. Microsoft has an article on their site about deleting the Outlook registry keys and then doing a reinstall - did that - no change.
2. Tried deleting the users Outlook profile and recreating it - no change.
3. Tried completely removing Outlook from the PC and then reinstalling it - no change.
4. Tried upgrading the Outlook to Outlook XP - no change.