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Printers worked fine yesterday... today nothing...

I have two computers on my network that worked just fine yesterday. Today when I got into the office they are refusing to print to both the HP Laser printer attached directly to them, and to any and all network printers they have installed. All statuses are showing ready, and when you press print no error messages show... The jobs apparently just go off into printer space.... I am completely baffled by this. Someone please help!

Thanks in advance!
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kdomiano
Asked:
kdomiano
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1 Solution
 
LucFCommented:
Hi kdomiano,

Please check Start => Settings => Printers
Doubleclick the HP Laser
Then from the top left click "Printer" and see if it's accidently set to "pause printing"

Otherwise, have you tried rebooting the printer spooler?
Start => Run => type "Services.msc"
Scroll down to "Printer Spooler" right-click it and choose "restart"

Greetings,

LucF
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kdomianoAuthor Commented:
I tried those and neither worked... any other ideas?

Thanks
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sunray_2003Commented:
Hi kdomiano,
> All statuses are showing ready, and when you press print no error messages show.

Man , I hate printers when they are supposed to work .

Couple of suggestions

a) Try to restart the printer and print a test page to see what happens . You can print test page from the printer itself .

b) Is there any other computer connected to this printer other than these 2. If yes , try print from those comps.

c) When you pressed print, from which application you are trying to print. If you are using any office application, try to open notepad and do a test print from that and see if it would print.

d) Are you sure there are no print jobs in the queue. If you see a print icon in the system tray , click on it and cancel all the printing jobs and start fresh .


SR..
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kdomianoAuthor Commented:
Slowly but surely we're getting somewhere. They can print from the internet and notepad... It apparently is a problem w/ the Office Applications. Any idea how to resolve this?
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LucFCommented:
Have you tried a repair on office?

LucF
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LucFCommented:
btw, what version of windows and office are you using?
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sunray_2003Commented:
Yeah getting somewhere.
that proves no problem with

a) printer
b) computer
c) cable connecting printer to computer

Now , have you tried all office applications and checked if it would print.

can you create a test word document, i mean open a word doc , just type in few sentences and then say print ..

make sure you have not changed any printer properties, etc
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kdomianoAuthor Commented:
Windows XP Pro. and Office Small Business 2003
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LucFCommented:
To sort out these basics:

1) Do you have enough free diskspace?
2) Try setting the printer to print directly (with HP laserjets, see the advanced settings and choose "Print directly to the printer")
3) Anything in the Event viewer?

LucF
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kdomianoAuthor Commented:
Thank you both for the help... I can't believe it was something so simple, and I totally missed it. I've never seen  anything like that before and I was overthinking!

Thanks again!
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sunray_2003Commented:
Glad you got it fixed.
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LucFCommented:
Yeah, great to hear!
Forrest through the trees thingy :o)

Take care,

LucF
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