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Users does not receive local e-mail when connecting outside of domain.

Posted on 2004-11-18
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Last Modified: 2008-03-10
Hi,

We recently set up Exchange 2000 Server on W2kServer.
User's Outlook mailboxes are set up with 2 Accounts. One from our ISP that supplies pop and smtp. And one for Exchange to handle meetings/public folders/exchange mail.


Here's the problem:

Users can send and receive e-mail when inside the domain. But they cannot retrieve e-mail that was sent from within the domain when they are out on the road (not in the domain). I believe it is  because e-mails stays on the Exchange server and are not processed outside the domain...

So my question is :
How can I set up Exchange or Outlook to send e-mails sent from within the domain to our ISP's mailboxes so that users can use that pop(from the isp) to retreive e-mails when outside the domain.

Thank you
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Question by:Val_ND
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15 Comments
 
LVL 23

Expert Comment

by:rhandels
ID: 12615536
Hi,

You can create a wizard rule for this purpose. Go to Tools and the Wizard Rules. Then, make sure to create a rule that checks e-mail at arrival and make to send it to the ISP's e-mail address. Be aware that all mail will be send through, so their mailbox at the ISP's might fill up way to fast...
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Author Comment

by:Val_ND
ID: 12615872
Thanks for your comment, but this simply double the user will receive in the Exchange Mailbox.

Maybe I should have specified this before :

The Exchange mailbox is set with the same e-mail adresse as the one provided by the isp. So if I forward a copy of the e-mail to user@domain.ca, from the domain, it will simply send a copy of the message that will also stay on the Exchange Server and never be delivered to the ISP's mailbox...
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LVL 23

Expert Comment

by:rhandels
ID: 12615969
Ok, that makes it a bit more coplicated.. I guess you can set up a POP3 or SMTP for the local delivery of mail to (when the users are within the office) and delete the Echange server setting. This way all mails will be stored on their machines and they will always have access to their mails..
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Author Comment

by:Val_ND
ID: 12617203
I want them to be able to retreive the e-mail from outside the office.
With what i understand from your reply, they would only be able to read e-mails that were previously retrieved from the office...

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LVL 23

Expert Comment

by:rhandels
ID: 12619076
Indeed, i don't think you will have another option, because you sue two options next to each other. You will need to choose between one of them, or either only use Exchange server and use Offline folders (.ost file), then you could get this to work... To do this, go to Tools, then to Offline folders and make sure to configure them and create offline folders on the local machine, this way they can acces their mail both inside and outside the office..

If you choose to try the offline folders, just post here if you need more help on it...
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Author Comment

by:Val_ND
ID: 12619213
I see your point! Thanks for your patience and help.

I know this is a weird situation...We're trying to set up a system (Exchange Server) but we don't want to let go of the other one (e-mail provided by the ISP) in case something goes wrong with exchange.
I've set up offline folders before...But this doesn't really solve my problem.

I guess what I should do is let go of the ISP and use Exchange has an smtp/pop server right?
Basicly, what do i need to do that?
0
 
LVL 23

Expert Comment

by:rhandels
ID: 12619706
Hi,

Indeed, you will need to choose between one of them and if you have your own Exchange, drop the ISP...
Also indeed, Exchange does have a POP3 and SMTP engine which can make your users POP3 clients...

To change this from the ISP to your Exchange, you will need to change the POP3 and SMTP settings within the Outlook client. Normally, the ISP has a pop3 server of POP3.providername.comand SMTP of smtp.providername.com, you will nee to change those settings from the providers pop and smtp server to your own Exchange machine. Also change the password and username within the outlook client..

If you need some more info, please post which Outlook version you are using, so i could try to tell you how to use it...

0
 

Author Comment

by:Val_ND
ID: 12625091
Hi rhandels,
Outlook version are : Outlook XP Small Business and Outlook 2003.
Exchange Server 2000 on Win 2k Server.
And we've got DC on W2003 Server.

If my ISP is the one providing the domain name for our e-mail adresse (qaltec.ca), and the domain name provided by our server is qualtech.int and is not visible on the outside (internet)...
Then I would have to change the outlook settings. Keeping the Exchange setup for Public Folders/Meetings request..etc, and adding a pop/smtp account, with pop.qaltec.int, smtp.qaltec.int?

But then, would my e-mail adresses still be @qaltec.ca ...

This is in those kind of things that I get confused...

I would increase the points accorded for this question if only i had more. :P

-Val
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LVL 23

Accepted Solution

by:
rhandels earned 375 total points
ID: 12639544
Hi,

If you want all the mail being delivered to your mailserver, you should make sure that the MX records for the qaltec.ca domain point to your external ip address (your ISP can do this for you). Then, make sure that the external ip address is translated into the ip address of the internal mailserver. Then all mails send to @qaltec.ca will be delivered to your server (not matter how the domain is called, even qualtech.int)... Then, make sure that extarnal users can contact the mailserver from outside (same kind of translating rule, NAT) for ports 25 (SMTP) and 110 (POP3), this way the external users can contact the internal mails server..

And don't worry bout the points... Don't really care about em..
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Author Comment

by:Val_ND
ID: 12654504
Thanks Rhandels,

I have furthermore questions about OWA, should I post 'em here?
0
 
LVL 23

Expert Comment

by:rhandels
ID: 12655401
Hi,

If you want to you can.. ;)
0
 

Author Comment

by:Val_ND
ID: 12658583
Hi,

I found the answer to my problem with OWA now. I couldn't acces it because the default policie is set for @qualtech.int but all the e-mail adresse are @qualtech.ca. So i had an SMTP address @qualtech.int to my active directory account.

Instead of doing the same thing for all my users (adding an adresse  @qualtech.int), can i change the default recipient policie for @qualtech.ca without any problems, or will it creat duplicate mailboxes?

Having OWA working actually solves my very first problem, my user will now be able to view their Exchange mailbox, from the web anywhere in the world :)
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LVL 23

Expert Comment

by:rhandels
ID: 12659474
Hi,

it doesn't create two mailboxes, it wil; create twp e-mail addresses. But one user can have multiple e-mail addresses, it's just a way of working, do you want your users to have multiple e-mail addresses or not.. You could always delete the old e-mail addresses...
0
 

Author Comment

by:Val_ND
ID: 12674768
Hi there,

I changed the default policy for qualtech.ca and now everyone can access owa.

I have a question regarding smtp connector now...
How can i set one to forward all the mail to our ISP smtp?
0
 
LVL 23

Expert Comment

by:rhandels
ID: 12692029
Hi,

Go to the Exchange System Manager, then go to the your server within tha administrative group and then to protocols, SMTP and SMTP virtual server. If you right click and choose peroperties, there should be an option there that says "upstream mail server" or something like that.. If you only have your ISP's ip address make sure to put it between [..] and your good to go.
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