Lost NAV supervisor password.  Need to uninstall.

Posted on 2004-11-18
Medium Priority
Last Modified: 2012-05-05
I have recently placed a decommisioned server into production as a test box.  Had a few problems with video, thats resolved.  Now I am cleaning everything up.  The last item is to remove Corporate NAV console.  It points to a none existing domain and is a very early edition.  I want to delete and install a managed client for this test box.  The problem is the our LAN Admin is long gone that set up this box initially and I can't uninstall the old NAV without a password.  And, of course, none of the standard passwords we have used in the past work.  How can I get around the need for a password to uninstall the old software.
Question by:sfletch1959
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Accepted Solution

tebacher earned 750 total points
ID: 12617027
norton automatically sets the admin password to "symantec" if no other password is setup.  This has worked for me a surprising number of times, so it's worth a try.

if that's a no, uninstall the software manually by searching under Symantecs KB for "manual uninstall" + your version.  Or, give me your version number and I'll look it up for you!


Expert Comment

ID: 12617033
Try this link to search for manual uninstall instructions:

LVL 29

Expert Comment

ID: 12628114

See if this helps:

Norton AntiVirus Corporate Edition or Symantec AntiVirus Corporate Edition prompts for password when uninstalling clients
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Expert Comment

ID: 12628137


How to uninstall the Norton AntiVirus Corporate Edition 7.5 and 7.6 for Windows NT/2000/XP client manually

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