Can't insert file as hyperlink to networked share

A user of mine is trying to insert a file (a pdf) into an email and send it as a hyperlink.  The hyperlink is pointing to a shared location which is a community drive within a department.  She is sending the hyperlink to someone within her department.  Both users have access to the community drive (where she is attempting to send the hyperlink from) and there are no restrictions on these accounts (ex: group policy).  When the hyperlink is viewed from sent items it is shown as plain text.  She can send a normal attachment.  We are using Outlook 2003 SP2 on Windows 2000 SP4 connecting to Exchange 2003 (with latest sp).   Any ideas?  Thanks!!
jmaxaAsked:
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tebacherCommented:
Are you sending the message as plain text?  Tools>Options>Mail Format
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jmaxaAuthor Commented:
The link doesn't work when sending in rich text or html.
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Aland CoonsSystems EngineerCommented:
Does the link attempt to point to the drive or the server?
Here is how I would format it ...

file://server/share/path/filename.pdf
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guitartistCommented:
Make sure there are no spaces (not 100% necessary, but best practice with dependable links) in the path. Similar to what was stated by alandc above, the address syntax and proper slashes should be: \\servername\sharedfolder\document.pdf.  Also, tell her to be sure and press enter immediately after typing the path. The minute she finishes, and hits enter, the address should underline itself, creating the hyperlink.
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