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Error in Outlook 2003: Operation failed. An object could not be found.

Posted on 2004-11-18
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Last Modified: 2008-02-01
I've been researching this one on the Net and not finding the solution so far. An employee is suddenly getting that error message in his Outlook 2003 when Outlook does its Send/Receive check. I've found one suggestion that said to rebuild the offline address book on the Exchange server. I did that and now I'm also getting that error message on my Outlook, which is actually installed and running on the Exchange server itself.

I've cleaned adware and ran Windows Update but still no solution. Any ideas? Thanks.

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Question by:WineGeek
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Sembee earned 1500 total points
ID: 12617391
The usual cause of this message is no replica listed for the offline address book in ESM.

ESM, Recipients, Offline Address Book. Right click on the default and choose Properties. Then click on the replication tab and ensure that there is at least one server listed - if you only have one server then it is just this server that should be listed.

You do know that it is bad practise to have Outlook installed on the same server as Exchange? It can cause issues with MAPI errors.

Simon.
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Author Comment

by:WineGeek
ID: 12617663
No, I didn't know that I shouldn't have Outlook installed on the Exchange server, but I believe you that it shouldn't be done. I've never done it before - someone did here before I was hired. It never seemed right to me either. I'll uninstall it as a troubleshooting step if needed. Thanks for the heads-up.
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by:WineGeek
ID: 12617691
There is no replication tab in the properties of my Default Offline Address Book, and this is the only Exchange server we have - no replication with another Exchange server going on. It's Exchange 2000.
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by:Sembee
ID: 12617743
That serves me right from trying to do it from memory.

ESM, Admin Groups, <your admin group>, Folders, Public Folders. Right click on Public Folders and choose "Show View System Folders".
Find Offline Address Book. Check the main folder and each of its sub folders to ensure that it includes the server in its list.

Simon.
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Author Comment

by:WineGeek
ID: 12618100
Cool - thanks Simon. Here's the path where where I'm working in ESM:

Administrative Groups - First Administratve Group - Folders - Public Folders - Offline Address Book

Under this folder, there is a folder for what looks like the Default Offline Address Book. Within this subfolder, there are two other subfolders:

OAB Version 2
OAB Version 3a

Each of these folders has this Exchange server listed as the only entry in their replication list. Are there supposed to be two entries here: OAB 2 & 3?
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LVL 104

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by:Sembee
ID: 12618463
Yes - there are supposed to be both entries. They are for different versions of Outlook. 2 is Outlook 2000 and 2002 and 3a is 2003 (from memory).
The fix I outlined is the most common cause. However can you post the error log from Outlook? It should have created it in deleted items.
Doesn't need the entire log, just the two entries above the error, the error and the two lines below.

Simon.
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