Information Store Will Not Mount After Restore

Posted on 2004-11-18
Medium Priority
Last Modified: 2007-11-27
A user deleted a large amount of important data from a public folder. I dismounted the information store, and performed a restore from the most recent exchange backup, which appeared to work successfully. I did not have the box checked "this database can be overwritten by a restore" After the restore I rebooted and the information store will not mount. It recommends restarting Exchange Manager and Information Store Services. I have searched through M$ tech docs and EE, all the solutions presented have not worked for me. The server was working fine until the restore. Exchange is still functioning and has queued incoming mail waiting for the store to come back online. What can I do? This is extremely urgent!!
Question by:newimagent
  • 3

Author Comment

ID: 12618523
I also have a test server set up that has 1 mailbox on it. I did an online backup of exchange, then dismounted the information stores, performed the restore, and have the same problem on the test box.

An internal processing error has occurred. Try restarting the exchange system manager or the microsoft exchange informatino store service, or both.

ID no: c1041724
Exchange System Manager

Accepted Solution

bwinzenz earned 1500 total points
ID: 12619207
Sounds like you are going to have to run the restore again after dismounting the Public folder store and checking the box "this database can be overwritten by a restore"

According to the disaster recovery documentation, this box must be checked in order for the restore to work properly.  On your test server, verify that checking that box enables you to perform the restore successfully and then mount the store afterwards.


Author Comment

ID: 12622195
ok, I've found that I have corrupt log files. I downloaded the free version of ontrack, and viewing the priv.edb database it looks like all the data is there, but the information store wont start because it's missing a log. (thats what it says in the application event viewer) Even on track when it pulls the files says it can't read the logs. So is there any way I can restore this database, or pull the information out of it without spending 1000 bucks on software? The eseutil /r doesn't work without the logfiles. What can I do the the priv1 and pub1 edb and stm files to make it work?

Author Comment

ID: 12622739
Ok, well I fixed it.

Copied entire mdbdata folder contents to folder on desktop
Deleted all contents of mdbdata folder
ran exchange setup.exe /disasterrecovery (selecting NO TO ALL options when asked about overwriting files)
ran a restore from the latest backup (selected latest backup, and mount store when finished restore options, also making sure the stores had "this database can be overwritten by a restore" box checked)


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