Want to protect your cyber security and still get fast solutions? Ask a secure question today.Go Premium

x
  • Status: Solved
  • Priority: Medium
  • Security: Public
  • Views: 288
  • Last Modified:

Attempting to re-install OS on a sick computer

This is a workstation which was running w98.  The user (on a domain) rebooted the system, logged in and it came up with no desktop.  There is the domain back ground but no icons, toolbars, nothing.  The system will boot into safe mode and works just fine.  Everything is there.  I have un-installed the symantec client that was installed, due to experiencing that problem once before but still the same.  I have backed the system to another hard drive, attempted to run windows 98 setup but can only get so far before the following errors occurr:

invalid long file name - fixed it
The was a invalid first cluster that scan disk deleted
free space was reporting incorrectly - fixed it
a report there are other errors on the drive
Directory Structure had errors - fixed them
And now is running surface scan.

This will be the second attempt to get Windows 98 setup to run.  
Does anyone have any ideas?  I would greatly appreciate the help.  
Thanks a bunch!
0
SCUD1
Asked:
SCUD1
  • 4
  • 4
  • 3
1 Solution
 
blue_zeeCommented:

If you backed up the data, why not go for a clean install (fdisk, format)?

Zee
0
 
SCUD1Author Commented:
I backed up the system when I got it (sick) so if I format the hard drive and then restore the files back.  I backed the sick hard drive to good hard drive (making my backup  somewhat sick as well)  Wouldn't that put me right back where I'm at?
Please advice....needless to say...I'm tired of dealing with this.  I would like to get it finished and back to the user.  
Thanks so much,
0
Technology Partners: We Want Your Opinion!

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

 
blue_zeeCommented:

If you made a full back up of the HDD and restore it, no doubt you will be back at the starting point.

If you backed up data and specific software, you can (depending on the backup...) reinstall Windows from scratch, reinstall the software and then (only then) restore the data you backed up.

The errors point to bad HDD (as suggested by LeeTutor) or, if you're lucky, a corrupted Windows install that could eventually be fixed by a clean reinstall.

I wonder if that is clear...

Feel free to post back.

Zee
0
 
SCUD1Author Commented:
Ok...here is the latest update the on going sick computer saga!!!  I have tried everything so the "executive" decision I've made is...install a brand new hard drive, install Windows 2000 Prof. on it, load all drivers, connect the backed drive and copy over data files.  Sounds like a good idea BUT...I getting messages within the install process stating that more than a handful of files could be copied.  This is a new hard drive with a fresh copy of windows being installed.  Why would these files not be about to be copied?  I know the CD is ok.  What's going on now?  Is it possibly the system?  It's only a month old???  HELP...again!!!
Thanks,
SCUD1
0
 
LeeTutorretiredCommented:
You are attempting to install Win2k on the second hard drive, I assume?  While leaving Win98 on drive c:?  I am not sure (it's only a theory), but I think the Win2k install still might be trying to use drive c: for holding installation files temporarily, and it is finding errors which inhibit the copy process.  Can you try switching the old drive and the new, with the old drive as slave and then see if the errors occur?
0
 
SCUD1Author Commented:
The old hard drive isn't even in the system any longer.  I hooked up a new hard drive in the system and trying to install W2000 and getting these messages.  That's what I can't understand because I just used this CD in another system and it loaded just fine but I attempt to us it in this system on a new hard drive (right out of the package) and getting these "can't copy files" messages????  BOY...I hate computers sometimes!!!  
I would like to thank you Lee for helping me.
 
0
 
LeeTutorretiredCommented:
I wonder if you have bad RAM?

Windows Memory Diagnostic
http://oca.microsoft.com/en/windiag.asp

The Windows Memory Diagnostic tests the Random Access Memory (RAM) on your computer for errors. The diagnostic includes a comprehensive set of memory tests. If you are experiencing problems while running Windows, you can use the diagnostic to determine whether the problems are caused by failing hardware, such as RAM or the memory system of your motherboard. Windows Memory Diagnostic is designed to be easy and fast. On most configurations, you can download the diagnostic, read the documentation, run the test and complete the first test pass in less than 30 minutes.


This MSKB article gives some troubleshooting tips about copy errors during setup (although it is for upgrading to Windows XP):

http://support.microsoft.com/default.aspx?id=kb;en-us;Q310064#3
How to troubleshoot problems during installation when you upgrade from Windows 98 or Windows Millennium Edition to Windows XP

You receive a file copy error while the Setup program is running
When you try to install Windows XP, you may receive one of the following error messages:
Setup cannot copy the file file_name. Press X to retry, Y to abort
where file_name is the file that Setup cannot copy, or:
INF File Textsetup.sif is corrupt or missing Status 14 SETUP CANNOT CONTINUE
This behavior may occur if any one of the following conditions is true: • Your Windows XP CD-ROM is scratched, smudged, or dirty. Clean the Windows XP CD-ROM with a soft cloth, insert it in the CD-ROM drive, and then click OK.  
• Your CD-ROM drive is not working correctly or the CD-ROM might be vibrating too much for the laser to accurately read the data. For more information about this problem, see your hardware documentation or contact the CD-ROM manufacturer.
• If you are using multiple CD-ROM drives, your computer may be trying to locate files on the wrong drive. If your hardware has a feature to disable CD-ROM drives that are not being used, disable the CD-ROM drives that you are not using.
• Your computer is over-clocked. Because over-clocking is very memory-intensive, decoding errors may occur when you extract files from your Windows XP CD-ROM.
• Try to use the default clock timings for your motherboard and processor. For more information about how to do this, see your hardware documentation or contact the motherboard manufacturer.  
• Your computer has damaged or mismatched random access memory (RAM) or cache memory. For example, you might be using a combination of extended data out (EDO) and non-EDO RAM, or different RAM speeds.

Decoding errors may occur even if Windows appears to be running correctly. These errors occur because of the additional stress that is put on your computer when Windows tries to extract files and to access the hard disk.

To determine how to make your computer cache memory unavailable while you are running the Setup program, see your hardware documentation or contact your hardware manufacturer.
• Ultra direct memory access (DMA) is turned on in your computer's CMOS settings, and the data is moving too quickly.
• Change from DMA mode to Processor Input/Output (PIO) mode to lower your data transfer rate. If this does not resolve the problem, lower your PIO mode settings. The higher your PIO mode settings are, the faster your data transfer is.
• You are using a third-party memory manager.
• There is a virus on your computer.
If you continue to receive this error message, copy the i386 folder from the CD-ROM drive to your local hard disk, and then try to run the Setup program from your hard disk.

0
 
blue_zeeCommented:

Not sure how important it may be, but did you reset your Bios after installing the new HDD?

It may be worth a try: press DEL at startup, entering the Bios menu.

You should have a " Load Default Settings" or "Load Safe Settings". Try loading these and retry.

And did you format the HDD?

Zee
0
 
blue_zeeCommented:
0
 
SCUD1Author Commented:
Ok...it was the RAM!!!  Thanks Lee Tutor!!!  Windows 2000 is not installed and I'm currently joining the system to our domain.  Then I will need to attempt to get her data files copied over and functioning properly.  Hold your breathe....I am!!!
The saga continues!!!  :)
0

Featured Post

Technology Partners: We Want Your Opinion!

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

  • 4
  • 4
  • 3
Tackle projects and never again get stuck behind a technical roadblock.
Join Now