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NT 4.0 Computer Browser Service Will Not Start

Recently we rebooted a member server. Once it came back up, none of the networking services would start. I started them all manually, with the exception of the Computer Browser service. When I tried to start the service, it returned an error message: Error 2310: This Shared resource does not exist. The event viewer shows: The browser was unable to update the service status bits.  The data is the error. Microsoft's site had little or no information.

I did a search on this problem here at EE and found some good information, but when I tried each of the suggested fixes, the problem persisted.

Here is what I tried so far (keep in mind, none of these resolved the problem)
Reapplied the SP
Checked nbtstat -n for conflicts
Checked NET SHARE for any misspelled or phantom shares (IPC$ and NETLOGON shares ARE present)
Verified Computer Browser is starting with SYSTEM account

Any help would be truly appreciated. Since we can't connect to this server, it is not getting backed up and it contains customer data.

Thanks,

Mookie

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mookie1986
Asked:
mookie1986
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1 Solution
 
Lee W, MVPTechnology and Business Process AdvisorCommented:
check that the File and Printer Sharing for Microsoft
Networks is installed. Also check that the server and workstation services
are started. The Browser service won't start if it can't find a network
neighborhood to announce itself to.
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Lee W, MVPTechnology and Business Process AdvisorCommented:
Also, did you catch this solution for the problem:
http://www.experts-exchange.com/Operating_Systems/WinNT/Q_10322919.html
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mookie1986Author Commented:
leew,

Thanks for the feedback, but the server and workstation services are both started, and file and print sharing is installed. The computer Browser service is the only one that will NOT start.

This is part of my problem, I have tried all the things you suggest, including the solutions posted here (I had already visited that solution that you posted the link for), reapplied service pack, reinstalled serrvices, and nothing seems to work.

Thanks,

Mookie
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bbaoIT ConsultantCommented:
what does the eventlog say?
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MikeKaneCommented:
Is the rest of the network browsing ok or is the issue with every system or just this one?  

Is it just this 1 server that can't browse?  

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mookie1986Author Commented:
bbao,

The event log returns the fllowing Event ID's and errors:

Event ID: 8007
The browser was unable to update the service status bits.  The data is the error

Event ID: 7024
The Computer Browser service terminated with service-specific error 2310.

MikeKane,

Yes, it is just one server that cannot be browsed (due to the browser service not starting) All other workstations and servers can browse or be browsed.

Mookie
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MikeKaneCommented:
I found this error described for XP Sp2 as a firewall issue.  http://support.microsoft.com/?kbid=875362

For this install, do you have any firewall installed on this system?
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mookie1986Author Commented:
MikeKane,

Thanks for the info. I DO NOT have a firewall installed on this box. The real issue is that the browser service will not start. I'm sure once it does, this computer will become available for browsing.

Thanks,
Mookie
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MikeKaneCommented:
Ok, these will be just a few dumb questions....but,

Can the server ping to other devices and can other devices ping this server?  

Ignoring the browser service,  can this device ping by netbios name?   Does the Netbios name resolve to the correct IP?   Vice versa, can any other network device ping to this box by netbios name and does the name resolve to the correct ip?  

Same as above only lets focus on DNS if you use that on the NT domain...can you ping by full DNS hostname etc..etc..

Just for backup purposes, you can map a drive to the \\xxx.xxx.xxx.xxx\c$ of this server with the browser issue just to get a backup done and breathe a sigh of relief.  

Also, I may have incorrectly assumed that TCPIP is running on all stations,  is this correct?  Do you use any other protocols on this network?  

Have you tried removing and re-applying the Netbios network service on this box?   It might be worth a shot.  

Lastly,  here's everything you would want to know about how the network browsing functions:
http://www.microsoft.com/technet/prodtechnol/winntas/deploy/prodspecs/ntbrowse.mspx

In that article, there is a troubleshooting guide that walks you through using the BROWSTAT tool for browser debugging.  I've used it before to help with browser issues, it might be worth a look also.  

Hope one of those ideas work for you .  

Good Luck








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bbaoIT ConsultantCommented:
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mookie1986Author Commented:
Thank you everyone for your comments. I resolved the issue by removing and re-installing browser and workstation services, plus re-applying service pack.

Hope that helps anyone who experiences the same problem in the future.

Mookie
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moduloCommented:
Closed, 500 points refunded.

modulo
Community Support Moderator
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