Windows 2000 server won't shut down or log off

Posted on 2004-11-18
Last Modified: 2010-04-14
I have a windows 2000 server. It is a single server in it's own domain in application mode with an activated licence server installed on it behind a Cisco PIX firewall. Suddenely I can't log into it vis TS I get the "The client could not establish a connection to the remote computer." Message.

I was however able to log in form another domain behind the same firewall using Dameware Mini Remote Control. Haveing done this I find that the DNS appeared not the be set up (it was).  So I have inserterted the zone again. In the event log I the following event occures a number of times preceeding my intervention above:-

Event Type:      Error
Event Source:      NETLOGON
Event Category:      None
Event ID:      5774
Date:            18/11/2004
Time:            17:44:55
User:            N/A
Computer:      SSLREMOTE01
Registration of the DNS record ' 600 IN CNAME' failed with the following error:
DNS RR set that ought to exist, does not exist.  
0000: 30 23 00 00               0#..  

For me now the primary issue iis that I can't reboot the server or even log out of the session. Just nothing happens it doesn't hang of freeze it just fails to respond to either of these requests.

None of the answers in the exchange seem to help.
Question by:cescentman
    LVL 30

    Expert Comment

    by:Wayne Barron
    Try the following:

    To resolve this behavior, add the Internet Protocol (IP) address of the DNS server that is authoritative for the Active Directory domain name to the IP Protocol (TCP/IP) Properties, and then move it to the top of the list:

    1. On the desktop, right-click My Network Places, and then click Properties.
    2. Right-click the appropriate connection object, and then click Properties.
    3. Click Internet Protocol (TCP/IP), and then click Properties.
    4. Click Advanced.
    5. Click DNS.
    6. Click Add, type the IP address of the DNS server in the DNS server box, and then click Add.
    7. Click the arrows to move the IP address of the Active Directory DNS server to the top of the list.
    8. Click OK in the open dialog boxes to close them and save the new settings.
    9. Stop and then restart the Netlogon Service. The Event ID 5774 error messages should no longer occur.

    Let me know if this helps.

    LVL 1

    Author Comment


    Thanks for taking the time on this. However this is how the server is currently configured. I did check it throigh and stop and start the netlogon service but no change and still can't reboot/logoff the server.

    LVL 30

    Accepted Solution

    I know this is something that "We All" do not like to do.
    But have you tried doing a "Force Shut Down" ?
    Depending on how long the System has been running, Sometimes
    It needs to be Shut Down. For Maintanance and so forth.
    If the system does stop repsonding to the "Log Of / Restart / Shut Down"
    Commands, then this is something that may be advisable to do, or try.
    This way the system can do what is considered to be a "Clean Boot"

    Give this a shot and see if you will be able to "Log-Off / Restart / Shut Down"
    Normal after you have rebooted the system.

    leave the System Off for about 5-Seconds.
    So that when it starts the Memory is cleared.

    LVL 1

    Author Comment

    This did the trick.

    As it happens I had contacted the site where it is installed and asked for this at the same time as submitting the question the site is generally not staffed other than by security personnel and it takes a fair few hours to get this done. I was desperately in need of forcing a reboot when no-one was there. Thanks for your time.
    LVL 30

    Expert Comment

    by:Wayne Barron
    No problem.
    It is better when you run your own servers.
    Maybe one day you will be able to do just that.
    It is not expensive to do it either.
    I run
    4 - WinNT4 Server
          1 - Mail Server  | 1 - Internet search Engine | 1 - Web Server | 1 - File Backup Server
    1 - Windows 2003 Enterprise Media Service Server.

    Plus the 3 Windows 2000's as well.

    It is not hard, sometimes not easy, but not hard either.
    About $600.00 to build a good reliable Server that can handle 3000 Client hits at a time.
    And then the "Broadband" Internet Business Account.
    I pay $99.00 a month. 1.5mb Upload 3.5mb download plus 13-Static IP's.

    Might be something that you can look into doing in the future.
    This way you do not have to depend on someone else.

    I like it this way myself.
    I have control over everything that I do.

    Take Care
    LVL 1

    Author Comment

    I do have 1 server in house - in this case the servers in question are located at a customer's address and I have no choice but to  support them remotely.

    I have fought shy of hosting in bulk from my own office address however because of issues such as line redundancy - do you find this an issue (I assume you are in US I'm in UK). I also have anxieties about the need to keep a fleet of boxes patched and secure. Doesn't this take a lot of time?

    LVL 30

    Expert Comment

    by:Wayne Barron
    Yes we are located in the US.

       Considering that my company is not a huge one, 2 people only.
    When security updates are available, it takes only a little bit of time to
    Apply them to all the machines in House.
    We go onto each machine and update at the same exact time.
    And reboot all the same as well.

    Line Redundancy = understand that very well. Sometimes the modem goes down.
    And sometimes the speeds are not their like they suppose to be.
    yes sometimes you have to over look them if you want to try to be successful.
    Like Microsoft, when they got their first site on the Internet.
    Their site would go down atleast 2 times a week. Sometimes for mer seconds,
    Other times for as much as 1 - 2 hours. But this never stopped them from reaching out.
    So I have taken that same approach to my business. And will keep on working at it.
    until the revenue comes in enough to get some "Dedicated lines" and get away from the Cable

    And for the over head.
    With everything that we have, it only cost $125.00 a month to run everything.
    That is: $99.00 = Business account through Cable Company
    $26.00 = What power is being used out of the Office.

    With running:
    9 - Total Power Supplied systems.
    Total of 10 - CPU's
    2 - Battery Backup Units.
    1 - 24 port Switch
    1 - 8-Port KVM Switch
    2 - Tripp-Lite 12-Outlet Rack Mounts.
    6 - Monitors.

    Not bad for only $26.00 a month in power.

    LVL 1

    Author Comment

    OK thanks you've got me thinking - will explore the options in more detail. Thanks for the time you've taken.


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