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How can i determine if my modem is working. ( built in / internal modem)

hi!
i have a problem with my pc at home. Due to some problem I formatted my pc and installed again the OS (winxp). BUt before i format it i dont have a problem with an internet. I can browse and surf it thru dial up.
My problem is, after installing new OS i can no longer use my internet. Theres an error: "unable to establish a connection" when im trying to connect to internet. Do you think the problem of that is my modem? How will i know if the modem is working? Besides its a built in modem (internal) and i cant find my pcs hardware manual. is there any way to know the type of built in (internal) modem installed in my pc? I installed the driver but how will i know if its really installed in my pc?

Please help.
Thank you so much

Mhyls
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Mhyls
Asked:
Mhyls
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6 Solutions
 
nobusCommented:
Did you install the drivers for it, and the motherboard drivers? is it an onboard modem? and what model?
If you do not know, you can use this to identify it : Everest

http://www.lavalys.com/products/overview.php?pid=1&lang=en&pageid=1

if you check in device manager, check if there are no devices with exclamation marks
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improveyourpcCommented:
As nobus stated, check the drivers first, I just wanted to add this great little tool for modem troubleshooting:


http://www.modemsite.com/56k/tshoot.asp

You can also try the AT command set:

With the following basic AT commands, you can make calls directly, select the dialing method (tone or pulse), control the speaker volume, and perform a number of other basic modem operations. IMPORTANT: You must be in the Command mode of your communication software to use the AT commands. Refer to the documentation that came with your communications software for information on entering the Command mode.

AT -- This prefix begins all but two commands you issue to the modem locally, and tells the modem "ATtention! commands to follow".
D -- Dial. Use the D command to dial a telephone number from the command line. The format of the command is as follows:
ATD [string]
The string parameter can contain up to 45 characters, the phone number and dial modifiers. The dial modifiers instruct a modem how to place the call. Do not use any added characters, such as parentheses or hyphens in the phone number.

+++ -- Escape Character Sequence. After you have connected to another modem, you may need to return to command mode to adjust the modem configuration, or more commonly, to hang up. To do this leave your keyboard idle (press no keys) for at least one second, then press "+" three times. This is one of the two commands that do not use the AT prefix, or a carriage return to enter. After a moment, the modem will respond with OK indicating you have been returned to Command mode.
A/ -- Repeat. This command does not use the AT prefix nor does it require a carriage return to enter. Typing this command causes the modem to repeat the last command line entered, and is most useful for redialing telephone numbers which are busy.
&Fn -- Factory Defaults. This command (in which n=0 or 1) returns all parameters to the selected set of factory defaults.
H -- Hang Up. This command tells the modem to go "on-hook", or to disconnect the telephone line.
O -- On-Line. This command returns the modem to the on-line mode and is usually used after the escape sequence (+++) to resume communication.
Zn -- Reset Modem. This command (in which n=0 or 1) resets the modem to the configuration profile stored in non-volatile memory location 0 or 1.
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improveyourpcCommented:
Here is a link regarding modem commands as well:

http://www.modem.com/general/extendat.html
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Lieven EmbrechtsCommented:
to test if your modem works,
go to the control panel modems.
If the modem is listed, open it and query it. (that's the same is sending several at commands)
If no modem is listed, add it.

hope this helps.
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MhylsAuthor Commented:
i tried to open the modem but query is disabled thats why i cant test if its working.(by d way the name of the modem installed is : communication cable between two computers)
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nobusCommented:
Look in device manager if the modem is installed; if it is not, it will not work, so use the Everest program to identify it, download the driver for it, install it, and only then you can test it.
If you need further help, post the model of the modem, and you'll get advice here.
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MhylsAuthor Commented:
i dnt  know the model of the modem because i cant find the cpu manual, besides its a built in modem (internal). Is there a way to find the model of the modem?
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nobusCommented:
I gave you the link to the Everest program. WHY don't you use it? I already said that two times. i starting to think I'm typing in white letters
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Lieven EmbrechtsCommented:
nobus, why do you post empty comments ?
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nobusCommented:
Yes, Lieven, can you answer that for me?
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MhylsAuthor Commented:
thanks for the everest program. The modem is  standard 2400 bps. When i tried to connect to internet there is an error message saying "could not detect modem. It maybe in used, turned off, or not installed.
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nobusCommented:
>>   The modem is  standard 2400 bps   <<< This is a very old one (now all modems are 56000 bps for maybe 4 years now, or a wrongly listed one; and do you see it in device manager?
>start>control panel>system>modems
What model of motherboard do you have?

Now something else :  >>>  Due to some problem I formatted my pc and installed again the OS (winxp). BUt before i format it i dont have a problem with an internet. I can browse and surf it thru dial up.   <<<

After installing the Windows XP, did you install the motherboard drivers? IF you did not, post the model (look it up in Everest) and we'll guide you to it.
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MhylsAuthor Commented:
Yes i can see the standard 2400 bps in the device manager. Standard 2400 bps is a very old one? But the pc bought a year ago only.
I already installed the motherboard drivers. The mother board name is ECS L7VMM(2) / Syntax SV266M(A). Mother board chipset is VIA VT8375 ProSavageDDR KM266.
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nobusCommented:
Ok. That is a fairly new motherboard. But the modem is a PCI card, right? Try it in a different slot; and while opening the box, make a note of all the print on the card, and the big chip(s)
Did everest list it as standard 2400?

you can try this also (take the list modem tool for windows)   http://www.linuxant.com/drivers/modemident.php
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MhylsAuthor Commented:
oh my.. actually i haven't open the CPU yet. so u mean i need to open it?
Yah, i know that its standard 2400 coz of everest
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nobusCommented:
You do not open the CPU, only the box; usually it takes 4 to six screws; but if you feel uncomfortable with it, ask assistance from a friend.
 You do not remember what type of modem it was before?
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improveyourpcCommented:
nobus,
I believe  Mhyls stated above - "Besides its a built in modem (internal)" so there is no need to open the PC. :)
If the modem is internal and the board is new, it seems as if windows installed a default driver that was incorrect if it shows as a 2400. You can try to go to Device Manager and find where the modem is listed, delete it from the list and reboot so that Windows will re-detect the modem and ask for a different driver.

Here is the link to the drivers for your motherboard:

http://www.ecsusa.com/downloads/drivers_l7.html
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nobusCommented:
On the motherboard, it is not onboard, so it would be a separate card, wouldn't it?
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improveyourpcCommented:
nobus,
Good point! :) But the subject does say "built in" so I assumed Mhyls meant that it was an onboard modem. Mhyls, could you please clarify that for us?

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MhylsAuthor Commented:
well, all i know is that the modem is internal. Actually i dont have enough knowleged about modems. All  i know is the 2 types of modem which are the external and internal. And the modem of my pc is not external so i assumed that it is internal and i dnt know if its onboard or a separate card.
I tried already to delete it on the device manager and reboot the pc. And i installed it again. As far as i know windows XP provide all the drivers needed. Because when i installed the 2400 bps modem i just add it and i didnt use any installer. XP has a list of modem and i just choose it. Is XP installed also the driver? I am confused.
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nobusCommented:
Windows installs a"native driver" at best; it may or may not work.  That is probably why it is listed as 2400 bps modem.
That is why you need to install the driver from the manufacturer.
Did Everest list the modem ? as what? --look under network>windows, or network>PCI pnp
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MhylsAuthor Commented:
everest list it as Standard  2400 bps Modem. I tried to make connections thru dial up ( digetel card) and when i look into everest program heres the data:

 Field      Value
Connection Properties      
Connection Name      digitel
Status      Disconnected
Device Type      modem
Device Name      Standard  2400 bps Modem
User Name       3632180751
Country / Area Code      63 / 049
Phone Number      10374
Alternate Numbers      Not Specified
IP Address      Dynamic
DNS Addresses      Dynamic
WINS Addresses      Dynamic
Network Protocols      TCP/IP
Framing Protocol      PPP
Login Script File      Not Specified

Network      
Network Adapter      VIA PCI 10/100Mb Fast Ethernet Adapter
Modem      Communications cable between two computers
Modem      Standard  2400 bps Modem


Why its status is disconnected? Is it disconnected in modem or in telephone line? But our telephone line has no problem. We can still use it.
Im also confused with that data. There is also another modem, the "communication cable between two computers". Heres its data:

Field      Value
Device Properties      
Driver Description      Communications cable between two computers
Driver Date      3/9/2000
Driver Version      5.1.2535.0
Driver Provider      Microsoft
INF File      mdmhayes.inf
Hardware ID      pnpc031

Field      Value
Device Properties      
Device Description      Analog Devices SM56-PCI 56K V.90 HSP WinModem
Bus Type      PCI
Bus / Device / Function      0 / 8 / 0
Device ID      11D4-1805
Subsystem ID      11D4-1805
Device Class      0780 (Communications Controller)
Revision      00
Fast Back-to-Back Transactions      Supported, Disabled
      


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nobusCommented:
try the SM56- PCI drivers here :

http://list.driverguide.com/list/company690/
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MhylsAuthor Commented:
thanks nobus. i just downloaded it. hope that driver will work. i will tell u the result as soon as i installed it.
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nobusCommented:
Ok, i'll keep watching..
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MhylsAuthor Commented:
hi! i tried to install the driver for SM56-PCI. I just dnt know if it was really installed coz when i click the .exe program, it seems that nothing happens. In fact, i dnt know among the .exe which is the installer of driver there so i tried it all but nothing happens. I mean theres no pop up message saying it was successfully installed.
Also, i tried to connect again to the internet but again, theres an error. I think the modem is not properly installed.
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nobusCommented:
another point : what was your previous OS? Win98 or what? it can be that your modem is not compatible with Win XP
Did you open the box and check the modem card? what is the print on it, and on the big chips? touch the iron casing before touching anything, and take the AC cable out first.

you can also try this : modemtroubleshooter

http://www.modemsite.com/56k/tshoot.asp
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improveyourpcCommented:
nobus,
I already suggested the modem troubleshooter in my above post :) Mhyls, have you taken a look at that site yet? It's a great little tool for troubleshooting modem problems.
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MhylsAuthor Commented:
hey, where's my comment? why i cant see it? anyway, my last comment goes like this:
maybe i need to see computer technician. maybe he can help. anyway, thank  you so much for all your help and support. I really appreciated it.
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