Virus Definitions not updating on Symantec Antivirus Corporate Edition 9.0 clients
Posted on 2004-11-19
We are upgrading from NAV 7.6 to Symantec AntiVirus (SAV) 9.0 here at work. I have been rolling the new clients out from our brand new server (using NT client install), running SAV 9.0. It is our only SAV server and therefore is running as a Primary server. Now, we are rolling out to XP SP1a machines, NT SP6a machines, 2000 machines - servers, workstations the lot. Most are working absolutely fine but some are having problems. I am experiencing two problems but this question is specifically about the clients that are failing to recieve virus definitions updates from the server.
The failing clients are a mixture of XP, 2000, NT and are all on different hardware so I can find no similarities there. They are all picking up their policies from the server and are displaying our customised message that pops up when the virus definitions get out of date so it's strange that they don't see there is a virus update too.
Some of the clients are just keeping the virus definitions that were part of the install (13th Feb 2004) but some seem to have picked up an update but then stopped picking any further ones up.
As I said, most clients are fine but a few are having trhese problems.
What is even more concerning is that on the PCs with the problem I've uninstalled SAV through add&remove programs and even done it manually from the Symantec manual uninstall document but each time I reinstall it those PCs have the same problem. I'm losing hair quickly!
Can anybody advise me on this? It's very frustrating as you can imagine as the Symantec site doesn't appear to be very useful for this problem.
This is an urgent request, unfortunately for me