Scheduled Scans not running on Symantec AntiVirus Corporate Edition 9.0 clients
Posted on 2004-11-19
We are upgrading from NAV 7.6 to Symantec AntiVirus (SAV) 9.0 here at work. I have been rolling the new clients out from our brand new server (using NT client install), running SAV 9.0. It is our only SAV server and therefore is running as a Primary server. Now, we are rolling out to XP SP1a machines, NT SP6a machines, 2000 machines - servers, workstations the lot. Most are working absolutely fine but some are having problems. I am experiencing two problems but this question is specifically about the clients that are not running their scheduled scans.
The failing clients are a mixture of XP, 2000, NT and are all on different hardware so I can find no similarities there. They are all picking up their policies from the server and are displaying our customised message that pops up when the virus definitions get out of date etc so it's strange that they aren't running their scans.
If I right-click any client in the Symantec System center console and view it's scheduled scans, I can see the scheduled scan that has been cascaded from it's parent server but on some clients it just doesn't run.
All clients are clients of the same (and only) parent server. The scan is set to run at 8am and to run within 8 hours if the pc isn't turned on at 8. Even PCs that are turned on at 8am and are on the network are not running their scans. Yet others are running fine and many are running when they are turned on at 9am when people arrive in work.
As I said, most clients are fine but quite a few are having trhese problems.
Can anybody advise me on this? It's very frustrating as you can imagine as the Symantec site doesn't appear to be very useful for this problem.
Unfortunately for me this is a very urgent issue