Cannot map network drives using VPN

Have a Windows 2000 server at office.  Trying to connect a user from home thru VPN to the server.  VPN works fine, but unable to map network drives.
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Make sure the computer is in the same workgroup as the server at work..

Also you can use the IP address of the server to connect to it if you already established the VPN connection.

map \\IP ADDRESS\share

rather then

map \\servername\share


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It is possible that more information is required to fully answer this question....

1:  What kind of VPN is being established?  Is it via Windows PPPTP, or through another software/hardware solution such as a Cisco PIX, SonicWall, etc?

However, even not knowing that, here are a few things to check and respond to to begin troubleshooting.

Locally installed firewalls (Windows or 3rd party) can block VPN connections.  Check for these, and disable temporarily.

When you indicate that the VPN works, are you able to ping the server by IP address?  How about via server name?  If you can ping by IP address but not by server name, you may need to edit your local hosts file to statically define this.  Another way to test this is to attempt to map a drive from a cmd prompt as "net use f: \\<ipaddress>\sharename" rather than "net use f: \\servername\sharename"

Another problem that sometimes comes up is the syntax of the user credentials.  If you get prompted for credentials, try entering them as DOMAIN\username then password, rather than just username/password.

Good luck!
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