Enable auto reply on Exchange 2000 (SBS2000).

Posted on 2004-11-19
Last Modified: 2011-09-20
Enable auto reply on Exchange 2000 (SBS2000). (I understand the default in Exchange is disabled)  I would like to know how to set up an auto reply on the Exchange server this is an informative auto reply not an “out of Office” for external email only. The client is Outlook 2002.

Thank you for your help.

Question by:mspencer100
    LVL 104

    Expert Comment

    It needs to be enabled on the Exchange server.

    ESM, Global Settings, Internet Message Formats. Right click on the default and choose Properties. Click on the Advanced tab. You can then enable the settings as required.

    Remind the users to be very careful what they put on automatic replys. Never say that they are on holiday, or anything else that could indicate that they are away from home. They should also be careful about the information on the message in case it gives away information that shouldn't be in the public domain. Think of an auto reply like a answering machine message.


    Author Comment

    Simon, when setting up the auto reply in Outlook, do I have to use the Out of office option of is there another option. Since we are not going to use it for out of office notification but for Customer Service (We received your email and we will respond as soon as possible or something to that effect) I really don't want any out of office reference.

    LVL 104

    Accepted Solution

    Use the rules wizard to create your response.


    Author Comment

    After enabling both auto reply and out of office on the exchange server as noted above. I went to the client PC opened Outlook and set up the Rules wizard like this:

    Apply changes to this folder: Inbox [Microsoft Exchange Server]
    The rule description is: Apply this rule after the message arrives/ sent only to me / have server reply using/ (entered the reply text) then clicked OK.
     I am still not getting any auto replies? What did I miss? How do I trace it? I don not want to use the “out of office assistant” because in the subject line it says “Out of Office” and I don’t want it to say that.

    Thanks for your help.

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