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File ASMS on Windows XP Home Edition Service Pack 1 CD is needed - repair re-install

Trying to do a 'repair' re-install of Windows XP Home Edition. I get through the loading of files and into the first installation window of Windows XP (after the 1st restart) and then get the system windows asking for [B]'The File ASMS on Windows XP Home Edition Service Pack 1 CD is needed. Type the path where the file is located and then click OK/B]'. The text in the path text box is 'GLOBALROOT\DEVICE\CDROM0\I386'. The ASMS file (directory) is in the 1st level directory of I386 on the CD. This is also a valid OEM CD with the Hologram. The system has two CD drives; one is a CD drive and the other is a DVD/CD RW drive. It seems it is not communicating with the drive properly. I've tried D:\I386, E:\I386 & F:\I386. Basically, I've tried to do it about any way I can think of. Even tried using each of the CD drives. I'm running out of ideas and really don't want to lose the 'not backed up' data on the HD with a full re-install of Windows. Any thoughts, ideas, suggestions, etc. Would be very grateful for any input!
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nelsonjr71

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denels

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http://support.microsoft.com/?kbid=311755 was the answer. . . thank you! I still had to push it a few times but the installation finally was successful!  The terrible thing was that this started when I was innocently trying to do a system restore backdating it by 1.5 weeks - it failed in the startup mode.  What an ordeal.  SP2 is installing right now, so it is about up to date again.  No data/files were lost!!!  And to answer your question(s). . . the system uses NTFS file structure and the CD was not dirty.  Thank you again!
Your welcome! Glad I could help!