HP 2510 Xi All in One Printer/scanner/copier problem.

Hello,

I ahve a customer who has this HP 2510 Xi All in One Printer/scanner/copier.  When I run the software I get  "Access is Denied"  error.   I have uninstalled and reinstalled and that did not work.  I went to make sure my permissions on the user account in Xp were set to "everyone".  Actually setting the account to everyone worked.  We went to scan a document.  It scanned fine.  When it got about 60% through the processing of the document it gave  me an illegal error and shut down and I ended up choosing the option to start with last known good configuration.  Went to run the software again and got the " Access is denied" again.  I suppose I should have hit "Start normally" instead ?
Can anybody help me with this to resolve my issue?

Sncerely,

Compucharley
compucharleyAsked:
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gerodimCommented:
You should at first make sure there are no viruses on this system. I once got the same error on a pc but
can't remember now the name of the virus that was causing it...
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Cyber-DudeCommented:
Are you using Windows XP home or Professional?

Cyber
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SheharyaarSaahilCommented:
charley..... read here, may be can help you :)

Resolves "Access is denied" error during software installation.
http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?lc=en&cc=us&softwareitem=oj-24444-2&product=303773&dlc=en&lang=en
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