HP 2510 Xi All in One Printer/scanner/copier problem.

Posted on 2004-11-20
Last Modified: 2012-08-14

I ahve a customer who has this HP 2510 Xi All in One Printer/scanner/copier.  When I run the software I get  "Access is Denied"  error.   I have uninstalled and reinstalled and that did not work.  I went to make sure my permissions on the user account in Xp were set to "everyone".  Actually setting the account to everyone worked.  We went to scan a document.  It scanned fine.  When it got about 60% through the processing of the document it gave  me an illegal error and shut down and I ended up choosing the option to start with last known good configuration.  Went to run the software again and got the " Access is denied" again.  I suppose I should have hit "Start normally" instead ?
Can anybody help me with this to resolve my issue?


Question by:compucharley
    LVL 3

    Expert Comment

    You should at first make sure there are no viruses on this system. I once got the same error on a pc but
    can't remember now the name of the virus that was causing it...
    LVL 15

    Expert Comment

    Are you using Windows XP home or Professional?

    LVL 65

    Accepted Solution

    charley..... read here, may be can help you :)

    Resolves "Access is denied" error during software installation.

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